zZounds.comReviews of zzounds.com

I recenly purchased a $2,000 Heritage 530 from Zzounds, which, unfortunately, they didn’t double box to ship. The guitar was also shipped via FedEx, which is always a problem because of how FedEx mistreats and handles packages. Every package I receive from FedEx always looks like it’s been dragged across a mine field. As a result of Zzounds shipping via FedEx and not double boxing the guitar, the hard shell case was significantly damaged and cracked along the bottom because of the box damage from FedEx shipping. Fortunately, the hard shell case did its job and protected the guitar. I called Zzounds about the problem and their customer service was fantastic! They provided several options to make it right, including a full refund and/or replacement. As the guitar sustained no damage and if I wanted to keep it, they also offered to just replace the case and have Heritage ship me a new one based on my decision. Outside of an inconvenience of having to wait an additional couple of weeks for the case replacement, Zzounds was professional and courteous to make things right, which I greatly appreciate. And until the new case arrives, I can still use the damaged one in the interim. This is my first Zzounds purchase and I was disappointed to learn that they didn’t double box the guitar, which may have avoided a damaged product altogether. The customer service rep said he was shocked to learn that it didn’t ship double boxed, so maybe this was a one-off issue that slipped through. All in all, they offered to make it right with no hassle. What more can I expect? Zzounds has a great selection and prices and I would consider buying from them again. They just need to ensure to double box guitars for shipping, especially when shipping through FedEx!

I've had a great experience with delivery of my item. It was brand new and sealed. I suppose it all depends on what you get. Fedex isn't usually the best method for shipping and handling at times. It all depends on the driver. They could improve on the return policy which can be costly on the consumer or make them consider even returning the item. However, I understand that at the end of the day it's just business and everything costs money. They do you a favor by offering a payment plan with no credit check. Then, later down the line, when you shop more, they offer no credit check up to 8-12 months on payments. No extra interest on the purchase which is amazing. Try financing with guitar center and you'll see your price balloon. I'd shop with them again. They do answer emails promptly. Typically, within hours or 1 business day. I suppose your experience varies from person to person but I've had no issues with that. I think this is a good opportunity to get gear at a reasonable price and payment plan if wanted. You'll have to see for yourself. I hope they continue to grow and improve in time as most businesses should. As long as quality service is provided, they will have me as a customer going forward.

I’ve purchased only a few things from them and fortunately didn’t have any major issues with the product just minor ones that I felt should have been discovered before shipping them out. Just purchased a $1000.00 EPI acoustic that had stripped screws in the tuners on 3 of them so they were loose & the guitar buzzed terrible. Seems common though except for Sweetwater that really checks out things beforehand & calls YOU to ask if everything is good. I’m capable of setting up guitars & repairing so I just take care of things but for someone who can’t do these things I’m sure it’s frustrating. MF & Zounds I believe just ship guitars & such without ever opening the box it came in from the manufacture so you can get some real crap. That’s the downside of buying online these days. I’ve been lucky I guess but don’t want to push it. Go to a brick & mortar store & pick out the best.

I don't know why there are so many negative reviews. I have been a customer of Zzounds for over three years now and think they are great. I have spent about $3000 with them. Very good customer service and they are open a good amount of hours each day. There are a few things that could be improved. They say "no credit check" but they do check your credit. What's worse is they don't give favorable reports to the credit agencies for paying on time, so that you can improve your credit score. Their low price guarantee cannot be used if you use Pay As You Play. They are higher than GC or Amazon on some items.

I am not much on writing reviews but zzounds has never given me a reason to write a bad review and I have made numerous purchases thru zzounds always fast delivery never a damaged instrument. I just purchased the fender American pro 2 and I was truly amazed at the playability right out of the box Maybe some string intonation but otherwise. If it ain’t broke don’t fix it. I am satisfied with all my zzounds purchases

I am a musician and songwriter and I'm in the middle of recording my 2nd solo album. I play all the instruments on this LP (it has always been my dream) and I am recordinging it in my newly built home studio. I needed a few more instruments and zZounds offered me credit so I bought a nice bass guitar. The transaction went so well that I bought a Hammond and a Casio. They were shipped FAST & the service is EXCELLENT! I will be back for more! Richie H