ZLINE Kitchen and BathReviews of zlinekitchen.com

The customer service representative, Ryleigh, was professional and helpful. She was able to help me find the right part for my range hood and provided a list of other compatible parts for future repairs. Honestly, this is the best customer service experience I've had in a very long time. A newfound hope in humanity.

As the result of a recall of our RG36 gas range, ZLine provided multiple options in an effort to "make things right", one of which was replacing our range with a [factory new] RA36 duel fuel unit. At each point of contact throughout the recall process, ZLine agents were incredibly helpful by answering tech questions and explaining features of the replacement [RA36] compared to our old gas range as well as coordinating the delivery of the new range and removal of the old one using a professional "white glove" service. Admittedly, the original gas range had several quirks (ie; it made a loud noise when preheating due to expansion/contraction of the interior metal housing, had uneven bake temperature, etc]. However, we're really glad that we opted for the RA36 duel fuel range! It is very quiet during the preheat/cool down period and the oven provides a more even baking temp compared to the gas oven. Also, the new stovetop burners are dramatically better than our old range... with much smoother function. ZLine continues to provide stellar service and support after the recall process and we continue to be impressed by their commitment to providing a quality product to consumers.

The woman that listened to me describe my problem was very knowledgeable about your product. I was surprised when she said that the two range hood lights were "in series" with the transformer secondary voltage output. So refreshing to hear a person that knew what time of day it was.

I purchased a Zline range because I thought it was beautiful and because it is an American company. When it was delivered, the dealer did not know how to set up the gas burners. So I had to pay my gas company to set the burners. Then I tried to use the oven. It would not maintain a steady temperature. After months of phone calls and emails, the company told me that they thought my oven door was not installed properly. Their solution was that I should repair it myself. I would not recommend buying any products from this company.

Customer service with shipping and product information was excellent. Madison was extremely helpful and even called me to let me know my order was in process. They stand behind their product and I will be coming back.

My phone wait time was only 2 minutes. Alex was extremely helpful and patient, and was promptly able to find my original order from Costco. ZLine support and help is excellent with a high level of customer service. The instructions for information and pictures to help diagnose my issue were very detailed and helpful. So far, this is the best and most responsive appliance customer support I’ve ever experienced.

Great customer service! Our hood vent lights have broken and complimentary replacement parts easily sent.

I will always buy ZLINE from here on out! I cannot say enough positive words regarding not only ZLINE appliances, but their customer care team as well. I had a few hiccups when ordering my appliances and ZLINES customer service team came to my rescue! It is so hard to get a live human on the phone with other companies, but not this one. I was immediately forwarded to the sweetest team who assisted quickly with my needs. Because of how they handled my customer service needs and because of the quality of the appliances, I will be a ZLINE customer for life!