ZipcarReviews of zipcar.com

I have been a member for almost the time that Zipcar has existed. The service was great until this last year. First they moved a reservation to a sketchy unlit area. Then a few more minor issues happened but today was the last straw. The car that I had reserved was dirty, had trash in it, a dented fender, exposed wiring, horrible upholstery AND the key didn’t work. Customer service took 15 minutes to get back to me. Offshore folks who clearly don’t care. They offered me a car a mile away even though there were two cars beside me. They said they “couldn’t offer” them to me. The manager wouldn’t find me a car near by but offered me a credit. They never use the credit that I had for referring people. It became clear by looking at the two other cars in the lot that one had a flat. Guessing the third car was messed up and the one in another lot near me was damaged because I walked by it several hours after and the same trash was piled around the passenger wheel. My best guess is that Zipcar is no longer maintaining their cars to any sort of safety standard. Cannot recommend!!

Honestly, I would rate Zipcar zero after their non-existent customer service. I hired a van to collect a bed I had purchased. They cancelled the van on that day. When I called them they had no alternative transport and were unwilling to help me arrange anything else. So I had to spend £80 on a man with a van, as no other rental companies had vehicles last minute. I raised all of this with Zipcar to explain my predicament and eventually got the following response after a bit of back and forth: “Allow us to apologise for any misunderstanding and for the trouble encountered on the 22nd. I was trying to call you on your registered phone number but i could not reach you. Please be advised that as we are a sharing community in our core we rely on the previous members good usage to ensure an uninterrupted service for those to come. From our end we are happy to see that you have the option to use the credit offered for a similar trip another day but we are sorry for the problem that you faced on the day as we understand that there was no close by vehicle to be offered as an alternative. Allow us to assure you that we do not take lightly any change that is not welcomed but on this occasion the vehicle suffered a flat tire while with the previous member. lastly we are sorry to inform you that we can not cover the cost of the alternative transportation that you used. Thank you for your understanding. John The Zipcar Team” Essentially, Zipcars view is that they’re willing to leave someone without transport last minute, without offering any support / compensation for such. They’re supposed to be a reliable source of flexible transport but I won’t be using them again. From their point of view, “you’re on your own kid”.

ZIPCAR IS THE WORST. I remember when it was a great company... But now, service is HORRIFIC, the software DOESN'T WORK, tech support is by email only (no more help by phone), and if you have a technical support issue, nobody gets back to you for WEEKS. The latest example: We had an incident in a car (scraped some paint). I thought I’d be a nice person and report it, even though it was a minor issue. Zipcar’s response: they SUSPENDED our membership – surprise!! -- and said we had to file an incident report. But the incident report system is BROKEN. I was told they’d submit a tech support request. After a week, a tech sent me an email message saying 'we're aware of the issue', but offered no help in submitting a report. Meanwhile, I'm told the incident can take 2 months to resolve -- but only after I submit the report, which I can't submit because the website is broken!! Meanwhile, all my family members have been removed from my account. We're kind of desperate now, and there's no help in sight...

AVOID AT ALL COSTS Zipcar scam sent me an email requesting me to re confirm your payment card details for some spurious security reason. Once I had done this I noticed that Zipcar system had automatically switched my account from basic to £6pm. This is dishonest and unlawful. Zipcar customer services is probably the worst I have ever come across. An staggeringly amateur company.

The prices I was shown for cars in my area before applying, ended up being nearly $40 more after I entered my payment information and they got my NON refundable application fee. I was shown cars available for $83 a day. After paying, I was shown the real price of $106 a day. I immediately called to dispute these tactics and ask for a refund, which of course they refused. So they got my $25 application fee, plus $7 and taxes (which they also don’t mention when signing up) and refuse to refund any of it even though I canceled my account literally within minutes of signing up. Their reps are clearly in Mexico and will argue with you and tell complete lies when you try to question their dishonest business practices. The rep kept trying to tell me that the cars were that price because of the holiday season. But no matter what date I plugged in, the prices did not change. Then he tried to tell me that it depended on the make of the car. Wrong again. Every single car from compact to mini van was the exact same price of $106/day. $106 is very different than $83, don’t you think? If I had known that it was really $106 and not $83 I would never have signed up, but I guess that’s the point. They get their fees and you get nothing. HORRIBLE business practices from a SCAM company.

Absolutely horrible. Took a pit stop about ten minutes into the two hour trip and the car wouldn’t open after we tried to get back in. Customer service left us on hold for ages, couldn’t help, told us to stay with the car for 45 minutes to wait for a mechanic, and said that if we left they’d charge us an abandonment fee. I’m livid, this is a horrible business. Never using again.

Worst Car Rental Service of ALL TIME I used Zipcar in college and back then (2017-2019), I thought the service was terrible but I needed it because I was in an area where I needed a car to get around. Now in 2021, I came back to their service in order to transport my dog easier as I do not have a car (who needs one in NYC?). Little did I know Zipcar still has terrible service, buggy software, and total SCAM of a refund policy. You have to cancel 30 minutes within the time of booking to get a refund? SCAM. Such a money grab move. I hope the CEO of Zipcar and I never meet face to face because I will tell him to his face that Zipcar is a good idea in theory... AND THAT HE HAS MANAGED TO F*** IT ALL UP BY CREATING THE WORST TECH COMPANY OF ALL TIME.

They will charge you $34 just to look at your application and determine whether you meet their requirement or not, outrageous! SCAM ! stay away from this company.