ZipcarReviews of zipcar.com

Worst customer service I have ever faced. Took 3 months to get an account issue handled, which delayed my ability to work for my employer who has the corporate zip car account for 3 months. I’ve easily spent 80 hours emailing, calling, following up over the last 6 months. Now I learned I can’t have An account for my own business because I am listed as a user on another business that I’m only an employee of. No one there seems to be able to handle any minor issue at all. Emails go unresponded to. I’ve never had any thing this bad and I deal with governmental bureaucracy everyday. This last issue: I just wanted to open an account for my business - and I can’t. So I will use a competitor service instead and I will be urging my employer to end their enormous contract with Zipcar due to the constant inconveniences they create.

The car parked on Daysbrook Rd, Streatham Hill is parked right on a T junction, go left and it's a dead end, go right (to get to the nearest A road) and you get fined for going through a Low Traffic Neighbourhood (LTN) zone... I had never even heard of these cameras so I got fined £65 on the way out and £65 on the way back... and of course Zipcar pockets an extra £30 as a fine processing fee. Such a con it's ridiculous!!!!

Do not get into them. They are not what they used to be. Their customer service is terrible and ineffective. They just apologize and don't act. I had to give up after 2months of haggling to get my refund for their cancellations and lack of service. They just cancel your trips at will. Sham business with cheaters as employees. Avoid them and be safe.

Very pointless and misleading service. The website mentions you will be approved in minutes, that happened. However, in the entire downtown Seattle areas there were 2 cars within 20 minutes walk for booking and we’re already booked for the majority of the day. This is pointless and cost us a non refundable $25 application fee to find out there was nothing available. Useless.

Traveling from US, was happy to find Zipcar had automatic cars. Except that it’s just my luck that the particular one closest to me happened to be wrongly listed as automatic. Mistakes happen, fine. Called Zipcar, explained that the car they showed as auto is in fact manual. Asked to cancel and refund as soon as I found that (i.e. once I opened the car door - I'm pretty sure they could verify I have not even started the car). Never heard back, no refund, nothing. Hopefully my credit card will protect me from Zipcar crooks as there's no other word to describe what they are doing, or why else I would need a protection from them fraudulently charging me for the service not provided and refusing to refund.

I reserved a car with Zipcar but when I arrived at the location the car was not there. I called their customer service and they promised me a refund. A few hours later I got an e-mail with the trip summary - they did not only charge the trip cost but also an extra 100$ late return fee although I never used the car! I sent another e-mail asking Zipcar to review this mistake but their respond was even more unsatisfying - they closed my account and charged another 50$ cleaning fee due to false and unfounded accusations. I called them to clarify that this is all a big misunderstanding and a mistake on their side but all I got to hear is that this is a final decision that can not be reviewed and therefore there is no chance to get my money back. When I asked to speak to a supervisor, they refused to connect me. It has been an absolute horrible experience with Zipcar and would suggest to stay away from this company!

Declined my application with no explanation. I have a full licence, never had any points on it, never claimed anything from my car insurance in 20 yrs driving. Asked for explanation and my email was ignored.

Bait-and-switch con artist scammers. Went on their site as I needed to rent a car for multiple days. Doing a search, it showed there were cars available for $83/day on the dates I needed it. I sign up for a one-year membership and suddenly the cheapest day rates for cars is $133/day. Absolutely disgusting practice. I called to complain and cancel the account. They explained "oh that's because there's higher demand on certain days." What bullsh*t! This is a clear bait-and-switch tactic. They then explained, we can refund your membership but we can't refund the $25 application fee as they "sent it to the government". When I asked for a receipt for exactly where that money was sent, they replied "Oh I don't think we have access to that." Avoid this garbage company. Go with Getaround or just rent a damn car.