ZipcarReviews of zipcar.com

Zipcar deserves a —————-0 stars. They wrongfully charged me in March 2021 for parking tickets that their car accumulated for seven days because it stopped working for seven days and they left it there. This happened in September 2020 and months later in 2021 they start going crazy charging my car. It took a very long time maybe more than a month for them to email me that they were sorry and they were refunding me and STILL I had to go to my bank to have them dispute and refund me. Now since March I told zipcar I no longer want to be a member and to close my account especially because I couldn’t get in anyway because they wouldn’t allow me they are still charging me membership fees and telling me I can’t close my account. My balance was already paid off in March when this was going on and they’re still threatening me with collections. And to trust pilot I have the receipts and emails to prove what they’re doing to me.

I used Zipcar for a whole year and recently had a very small incident in a parking garage. Even though I had purchased an insurance with them, which I've been paying monthly, Zipcar decided to permanently suspend my account for good without any appeal process. After searching online, I found out that Zipcar will kick out anyone with an incident/accident. I don't understand why they don't make this clear from the get go; why they suspend you right after one (even tiny) incident; and why they make you pay for insurance in the first place. Zipcar also failed to reimburse my membership fees, which I wasn't able to use since they had suspended my account. I sent them an email a couple weeks ago and never received a response. I would definitely not recommend Zipcar due to their questionable ethics.

Be very very careful when using a Zipcar. We are ending our membership with this company, for their lack of care or concern over their customers and vehicles. On every occasion we have rented a car, we have to clean them due to left over food, ashes, and even personal belongings like clothes. On two separate occasions, we have found knives and our most recent experience, we found multiple razor blades in the car. Thanks fully I did not cut myself, as they were in the handles of the door. I requested a full refund for our weekend trip, Bc we had to cut the trip short as we felt very unsafe in the vehicle and had to cancel our plans. Thankfully, we did not get pulled over as this could have been a dangerous scenario for my family. They have only given us a partial refund after I was told by the CS rep a full refund would be provided. And this has been after a month long battle to get back anything, at that rate a response. Please check your vehicles, customers, because Zipcar is not. This mishap could really get someone hurt. It truly shows how much they care about their customers, as they do not even respond to all these negative reviews. Absolutely shameful! I guess you all are going to wait until something terrible happens to really check and clean your vehicles!!!! AVOID AT ALL COST!

I can't become a zipcar driver, because the website is down. I have tried multiple times over the last 2 weeks and upon form submission the webpage and mobile app both give a 502 error when trying to sign up as a driver.

All the cars I've booked have been clean and easy to drive, with the exception of one I couldn't access through the app or with my card. Zipcar customer service replied to me quickly and refunded me for the full price without any hassle. The student yearly membership is only $15, which is convenient if you're in college and don't have your own car.

Terrible experience. Car was dirty on the inside and wrecked on the outside. Customer service was not helpful at all. And they refused a refund. Mind you, we opted for the most premium car, so very disappointed that the car was in such an awful condition.

It is a very poor website riddled with issues and errors. So many things are issues.

Zipcar is a scam service. They will not reimburse you for fuel you pay for. Rather they will suspend the account without recourse. This is not a "community" as they claim. It is a scam service and consider alternatives.