ZipcarReviews of zipcar.com

My credit card was cancelled and I tried to update the number through Zipcar but the website wasn't working. I sent two emails and spoke to three different people on the phone about this issue. Zipcar sent me demand letters and then closed my account for non-payment saying they are sending me to collections. I offered to pay the bill in any way possible and explained that I was trying to update my credit card information and they refused to help and shut down my account.

The zip bay was blocked by a food delivery van so returned 11 minutes late to wait for the van to disappear. GBP 35 penalty. The zipcar flex service is much better, so I guess I can give them 2 stars.

***Avoid*** Horrendous customer service experienced. Money taken from my account - ZipCar proven to be completely in the wrong with undeniable evidence. (Got a £150.00 fine for not returning the key & apparently stealing it - I had to get fleet support to lock it themselves as the app has issues & then the car was used by someone else within 30minutes of me dropping it off & locking it - so go figure how that’s possible if I stole the key) no common sense applied at all. No empathy, no care, no effort, no communication. Do not book - look at the star rating.

They have very few seven seaters in Toronto and are very unreliable and would cancel on you the night before! Imagine planning to taking a road trip to Niagara Falls, taking a day off work, buying several car seats, making other bookings and reservations and they would just cancel on you like that.

Worst customer support and cannot fully comprehend English. The last customer support I talked to, already found the issue, but put me on the phone for 40 minutes just to issue my refund. I can tell he was working at home due to background noises. So, who knows if he was doing something else online before finishing with me over the phone. These gig apps need to stop hiring customer supports from different countries.

Zip car promised service to rent vehicles if you sign up - so I paid the application fee for me and my girlfriend on a family account, and the $8/month fee. Despite this, and having valid licenses, clean records, etc, her application was rejected. This resulted in us not being able to use the service. When contacted, zip car would not release the money we paid, despite promising service upon application. Chat support admitted they had made a mistake in their software with temporary licensing, but that they couldn't manually override the application, and that she could not reply therefore. Despite admitting wrongdoing, the company refuses to give us our money back. This is a negligent practice by the business bordering on illegal. They made a mistake preventing use of service, but want to keep nearly $100 in charges because of their mistake.

The car that I reserved had no fuel in the car- in fact, the gas light went on after I drove it for 2 avenue blocks. I submitted a photo of the low fuel and had to re-route my trip to get to a gas station. In the meantime, I called customer service to make sure that I reported the severity of the issue - I waited 20 minutes before a customer service rep got on the phone. He didn't speak clearly and his connection was delayed and extremely lagged. After spending the first 45-minutes of my car reservation getting to a gas station instead of getting right on the highway, I asked for a reasonable credit for the time that I spent to fuel the car that should have had at least 1/4 tank. And there was no gas card in the car either. The customer service rep offered me $5 and told me that was the only thing he could offer; he said it would be the equivalent of 15-minutes. That was not only offensive but it did not resolve the fact that I now needed to pay for more time because of my inconvenience. And you can't even reserve a car for 15-minutes so why would you offer that as compensation for the 45-minutes that I spent fueling the car? I have been an extremely loyal member since the day Zipcar launched and I have been one of their biggest advocates. Sadly, I can no longer support a company that has fallen into such disarray, with no focus on the customer experience when all other companies are in relentless pursuit of it. They don't deserve the Zipcar brand and they don't deserve to serve the community that the founding brand built.

I hadn’t logged into nor used my ZipCar account for several years. I recently moved back to the U.S. and needed to use it. I discovered my account had been disabled so I reached out to their support team (it took them several weeks to respond) they informed me of an outstanding balance which I logged in to pay but the date didn’t make since (it read 2021) at which time I had been living abroad. Long story short my account balance was cleared (as it had not adequately been explained) but THEN they disabled my account fully (unable to log in) I reached out to support once more and after a few back and forths, Rawson stated I could apply for a new account then he completely reneged when he realised the system would not allow me to and that the old account would need reinstatement. He said he would contact the appropriate department for reinstatement as a goodwill gesture. THEN: He came back with the following lame response: “Thank you for your patience. After an extensive review, we will not be able to approve the reopening of your account due to billing concerns. The decision is final and cannot be reversed. We understand this is disappointing and apologize for the miscommunications that have occurred.” They are penalising me for an old $23 bill. It’s disgraceful. I’m certain these reviews will cost them much more. This is AFTER he told me he would get my account back up and running again. I will be leaving reviews everywhere the internet allows. I might even organise a boycott if I find the time this summer.