ZipcarReviews of zipcar.com

We had an awful experience using Zipcar. It started with no fuel car being present in the vehicle. Later during our trip, I got logged out of the application that enables you to open the car. This happened in the middle of a national park without internet to log in. The worst, however, was the day after; our phones could no longer connect to the car to open it. Calling the support team didn't help, and since we had an international flight to catch, we had to take a 4h taxi drive to the airport. After countless emails to the support team, Zipcar isn't willing to provide fair compensation for the incredibly expensive taxi journey.

I would leave 0 stars if I could. This was my first time using Zipcar and will definitely be my last. First, I was told before I even started my trip that 200 km's (per trip) were included in the membership price but a day after my trip ended, they charged me "overage miles" for the entire trip and did not deduct the 200 km's. The car was also missing a fuel card. When I called to let them know, they said I would be reimbursed as soon as I submitted the receipts. I sent my receipts that same day and had to keep calling to get them to finally reimburse me. I still haven't been reimbursed for the overage miles and have had no updates from the support team. My advice would be to use at your own risk! I would recommend using a different company who is more transparent about their fees and charges. There are plenty of other carshare options that seem more reputable than Zipcar

Garbage company denied my application with my license still valid made no attempt to contact me to resolve issue. Charged despite service not provide. Go somewhere else.

May 2022: had been receiving emails to update card details on account & showing a £6 overdue balance, which was wrong as I knew I didn't owe any money, however a couple of other emails from them showed £6 credit, so I thought 'they must have realised they made a mistake and that might counter the charge when I add the card' so I updated the card via the App, but it still shows £6 as 'overdue' and the £6 plus the £1 nominal charge have been taken from my account - it's impossible to see other account information on the App so went to the website and logged in - I had been switched from a 'basic' plan to 'monthly' as of April 29th with a monthly charge of £6, with another payment due 29th May! Switched it back to 'basic' and written an email to Zipcar asking for a full refund - looking on here and I see someone else has had the same experience, as well as lots of other shockingly bad experiences. I am going to cancel my membership and I recommend other people avoid this company until they sort themselves out.

Cleaning fee: I’ve used it a few times since there’s a location right at where I live. The cars are usually very gross and dirty. This past Sunday I took it out in a rush and didn’t report the car being dirty in the app, because honestly that’s the norm now with Zipcars. However, ZipCar says the driver after me reported the car being dirty, and now they’ve charged me a cleaning fee for an hr of driving. This is ridiculous logic. If every driver reports the previous user without ZipCar ever actually cleaning it, they’ll just keep collecting cleaning fees. Customer service: their “24/7” customer service line is impossible to get through. I’ve tried on a few occasions to get help or ask questions about billing. Even the “24/7 roadside assistance” isn’t working. Ridiculous company and so poorly run. I’ve canceled my membership after 2 months of trying.

I am so frustrated and dissatisfied with Zipcar’s service and reliability. Since March 2022, I have used their service to get to school from Seattle to Bellevue once a week. Of the 6 times I needed mobility, only two worked without problems. Here is my experience: (1) The cars were not in the assigned parking lot two times, even though I booked them one week in advance. (2) Once, I was assigned to a different vehicle than the one I had booked previously without further information on the reasons. Additionally, it was almost out of gas. (3) Zipcar’s credit card did not work to buy gas another time. It took them almost 2 weeks to reimburse me. Furthermore, I needed to contact customer service on Facebook to have someone look at my claim. (4) On another occasion, I could not end the ride because the vehicle wanted to be returned to its assigned location. I parked it in its designated parking lot. (5) I tried numerous times to reach out to customer service via phone in all these weeks. Unfortunately, I never reached someone even after staying 30+ minutes on the line. Via Facebook’s live chat, I was lucky to connect to one of Zipcar’s representatives. They tried to solve my requests quickly. However, I never had the feeling that they understood the challenges I faced with their mobile app and service. I wished they would have been more empathic and holistic in understanding the issues. To me, Zipcar’s service appears to be chaotic and unreliable currently.

I would have given Zipcar a 3/5 until a recent incident. They did not send me an email, physical mail, SMS, or phone call notifying me that they were going to charge me a $70 yearly renewal fee. They subsequently failed to charge my deactivated card on file. I contacted their support team (with web form) on the same day and have not heard back (5 days and counting). Four days after the charge failure, they sent me an automated email that said "If you're not using your membership, please pay this balance and deactivate your membership in your account settings." A customer shouldn't have to pay a yearly fee to close an account. Anyway, I have been on hold waiting to connect with their support team for 10 minutes. I will update this review if I am able to speak with someone or something changes.

Zipcars app advertised a $0.00 extension, so I took it. They now claim it was a glitch and are charging me $50 for it instead. If you can't trust the prices that the app advertises, then what the hell is the app for?