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Zipcar Reviews | Read Customer Reviews of zipcar.com

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Zipcar

ZI

ZipcarReviews of zipcar.com

1.5331 reviews
Vehicle Rental
Thomson Place 35, Boston, Massachusetts

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ZIZipcar1.5

Reviews331 About Contact

Overall score

1.5 out of 5

Bad

Average of 331 reviews

Distribution

5★8%
4★2%
3★1%
2★5%
1★84%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

zipcar.com
Thomson Place 35Boston, MA 02210

About Zipcar

Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.

Zipcar (zipcar.com) has 331 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.

Also known as: zipcar.com
Website: zipcar.com
Category: Vehicle Rental
Location: Boston, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company has not replied to any reviews yet.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Zipcar reviews

331 approved reviews, newest moderated first

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Dale R.
Dec 16, 2019
Absolutely THE worst customer service
Absolutely THE worst customer service. They lied to me by promising a credit. They continued to tell me only what they they thought me to hear. I cancelled my membership.
Report
PE
Nov 3, 2019
Extremely poor service
Extremely poor service, makes money on aggressive, unfair fees.
Report
AK
Jul 26, 2019
Extremely poor customer service.
Extremely poor customer service. I was told several times via phone someone would be contacting me and no one ever reached out. I had to send an e-mail and am still having difficulty resolving my issue, despite having a phone call with a supervisor that it would be taken care of.
Report

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