ZipcarReviews of zipcar.com

They often makes changes to your reservation last minute and then make it your problem to pick up a different car in a different location with no compensation. If you cancel the changed reservation, they’ll charge you more for the new one and leave you paying the difference. Don’t count on this service for important travel plans

It took THREE tries to get my car. Customer service is outsourced so it's very difficult to understand the operators. Discounts are not offered when Zipcar screws up, which is often.

Continued down hill slide. The customer service is terrible. They also tend to nickel and dime you around little things. They come off as cheap. It's not that easy to pause or cancel the recurring charge. It feels deliberate. I would not likely do business with them again because of the customer service. I tried to cancel my membership online and it didn't go through. They wouldn't accommodate the mistake. Sad.

There is only one good thing about my woeful experience with Zipcar, and that’s the kind gentleman that took my call after and say of stress and frustration. The car was filthy, had no petrol and needed a service and there was no fuel card so I had to fill it up and outlay the money. The bullying via in app messages about $50 fines for not leaving it with fuel, not leaving it clean or being back a minute late were exhausting. The pictures tell the true picture. A great concept that relies on the decency of members. #fail

I usually use Zipcar to get home from college which is about a 3 hour drive. Overall the cars are in good shape and perform well. And the service is a fairly good price. But I have received a car two times in a row (both different vehicles) and they have smelled like cigarette smoke. These are supposed to be nonsmoking vehicles and users that smoke are supposed to be fined. I always complain about the smell during the inspection. But on the second time I had enough. I didn’t want to smell cigarettes on my entire 3 hour drive. So I had to buy air fresheners and spray. When I contacted Zipcar they refused to compensate me for my trip other than giving me a 1 hour ride credit, which is next to nothing. I was very disappointed in their customer service. I don’t know if I will ever use their service again.

I’ve used Zipcar for about 7 years and it’s honestly not as convenient as you’d think. It could be the area that I live in, which isn’t bad or unsafe. Or it could be that Zipcar just doesn’t care to maintain the cars like they used to when they were trying to gain memberships but it’s… less than convenient. I’ve rented cars multiple times only to get to it and the car 1. Wasn’t there 2. Covered in pet hair (how do they know I don’t have pet allergies or I’m picking someone up with it - which is normally the case) 3. Didn’t have the sufficient amount of gas that they require to be in the car at the end of the trip or 4. The app is not allowing the pre-driving checks and now I’ve wasted time I’ve paid for to do something that someone maintaining the cars should be doing. And maintenance is my biggest BIGGEST issue with Zipcar. The cars used to be kept up regularly and now it does not seem like they care. And considering that either the membership itself has gone up and the cars per hours have gone up (they also change the price for the weekend and when holidays are approaching which makes the car $1.50+ more expensive an hour. For what ?!?! Again, Zipcar was advertised as being convenient but I’m not “zipping” anywhere with the amount of stuff I have to do or call the company about because it’s not right. Last time I called, I started the conversation with “I’m driving the car now and this is the issue.” Her response was “read your ID number or tell me your account number”…. I JUST SAID I WAS DRIVING! That sounds pretty freakin unsafe. I don’t like talking for no reason. When I do speak, I am very particular about what it is I need. And to constantly ask me questions that are answered or request something that I clearly told you I’m not capable of doing makes me feel like there isn’t a customer service mindset. It’s more of a “get you off my line so I can deal with the next person” type of mindset. And considering the amount of money I’ve spent with them over the years, I’m quite freakin over it if I’m being honest. They also charged my sister TWICE for an application fee when she didn’t even finish the application. And then told her it would be back on her card in 2-3 business days. So she has to wait for her account to get out of the negative when they shouldn’t have taken the money anyway ?!? She said it sounds like a scam and she’d never use them. Did I try to talk her out of it?? NO! Because I’ve debated on deleted my account plenty of times and above are just a FEW of the reasons why.

There was no gas card in car so I pay for gas out of my pocket and still have not been reimbursed. Payed extra miles to New York and back great car and the price for miles okay . please reimburse me for my gas as promised.

car very dented scratches ect. inside back seat down dirty low gas gage. great car messy and beat up. not what i wanna pick mom in.