ZillowReviews of zillow.com

I started with Zillow back in April. I have a home with many upgrades - windows, insulation, fireplace, hottub, owned Solar Panels ($22k). It needed a little work - painting and drywall repair. I dealt with Ben Taylor. After I fixed a few things (redid the bathroom and painted the kitchen) an inspector finally came out and inspected my house. I waited several days for the report to come back, and then Ben asked to set up a phone meeting to "give me my offer". In the phone meeting he told me I had foundation problems and cracks in both the foundation and the walls. I had previously hired two foundation engineers who both told me the same thing - no repairs necessary to sell. Slight settling, SUPERFICIAL cracks. House and Foundation structurally sound. He THEN sent me a list of things that Zillow will not cover when making an offer - because "they need to sell perfect homes to protect their reputation." Cracks in the walls were one of the items listed. Well, I had already told him about the cracks before the inspector ever came out. Why did he waste over a week of my time if he KNEW Zillow would not buy homes with superficial cracks in the walls? BECAUSE, he just happened to have a Realtor on the line who would be happy to sell my house. REFERRAL FEES. I put $10K of work into my house - painting and fixing cracks - and sold it for $10K over asking price. Zillow Offers is just a waste of time. What they are really trying to do is to refer you to a realtor.

I am a agent in south florida and I just finished my contract with Zillow and did not renew. I received my first lead back in 2018 from zillow and found it to be a great lead service. As time went on I noticed the lead quality dropped significantly, seemed to be a lot of recycled leads, misrepresented leads and I did not receive the amount promised monthly. The information they are providing to the general public about homes on the market is mostly outdated which misleads the customers. I feel they have lost focus and are trying they're hand in too many things as they are now offering to purchase callers homes, which is a conflict of interest. I highly recommend you DO NOT pay Zillow for leads, as I feel they have become a rip off and are not providing Qualified leads anymore. This company has become a joke as they are sending leads represented as sellers that are actually renters. The way the screen the clients has become laughable. I highly recommend you take your business elsewhere.

I was interested to purchase property listed by Zillow so contacted it to get more information Through Zillow I received several text messages from “Associate Realty” and one realtor would not pick up my calls or call me back even though he texted “ I’ll call you right now”. I found out the property was for sale only under strict FDA home-improvement loan. None of those details were included in Zillow’s listing. It also appeared Associate Realty doesn’t exist.

A couple of weeks ago I found out that I can sell my home to Zillow, and they have a program that will allow me to purchase a new home through them, and do this as an "all-in-one"! Amazing! They call this Zillow 360. Well, the program sounds amazing in theory. What they should've called it was "Zillow Wasteyourtime". After getting a preliminary idea of what they would offer me I signed up for more info on the program, and was contacted very quickly by someone, and urged to setup an evaluation on my home (this is how you find an actual amount that Zillow will pay you for your home). I made an appointment online for a date 11 days out. No problem. I sent an E-Mail with questions to the agent who had contacted me, and this is where the issues began. The agent would answer some of my questions, but only after multiple E-Mails. She asked me if I would like "Zillow Home Loans" to reach out to me, a day AFTER saying that she would request it already. Then once Zillow Home Loans (ZHL) contacted me, it only got worse. I got mixed information from the loan officer and his assistant about his availability. After a few days of E-Mails and questions we scheduled a call. He called me an hour late, in the middle of dinner. We scheduled a second call, he called an hour EARLY this time and left a voicemail saying he would be busy at the appointment time and he would call 30-60 minutes after it. He never did. Despite this I still scheduled a third appointment with him, and this time he called almost TWO hours late. It really shouldn't have surprised me at all that the Zillow evaluator simply no-call/no-showed on me the date of our appointment. I'm not sure why I thought I would have a different experience with that... but I learned my lesson. This is a terrible company with an "okay" website. A lot of the houses are out of date and they don't have enough filtering options. But it's fast and I like the lay out. After this, however, I will be using realtor.com for my house hunting and zillow can miss out on the money they would've pocketed by having me as a customer.

Contacted Zillow for an evaluation to sell the house. A very polite gentleman spent two hours evaluating the house. A few days later they contacted us saying they couldn't buy the house because their policy is not to buy houses served by well water. Informed them we were not on well water, noted that the evaluator should have noticed the water meter box in the front yard, and provided a utility bill to prove it. Waited a month with no response, contacted them again. Their response then was that "the water bill showed no usage", which was just plain wrong. Sent them another copy of the bill, offered to explain to them what the bill showed (although the usage data on the bill was obvious). They replied that they "stand by their determination". I have emails documenting this entire experience. So, no, I would not recommend anyone use the Zillow Offer home buying service. Complete waste of time.

zillow is showing my house, which I purchased in 2020, just sold in july 2021 for less than half it's market value. It has the property messed up with a smaller condo that sold a few miles away. Not sure how many times you have to flag the mistake before someone does anything over there at "zillow support" but going on a month now and there's my house....still showing up as being sold last month at 60% under market price.

I have been trying to find some property for months. I cannot believe how irresponsible the site and their realtors have been. Most realtors must sell real estate as a side job with very little priority. The listings they have are full of mistakes. The pin drops are are off way over 50% of the time. Addresses are wrong or non existant and driving directions are ridiculous. Who ever posts the information should be ashamed. I personally think the real estate agents who post this miss information should be held criminally and financially liable

Agreed a contract with Zillow and they pulled out on the day of closing. DONT SELL TO ZILLOW. IT'S RISKY IN MY OPINION. In my situation is doesn't matter, I have sold multiple homes as an investor, but for example what would happen if you put $20,000 in escrow on another house based on the sale of your property, say Zillow agreed to purchase and close on your home on say June 23rd and you had the closing of your new home on June 26th. Simply you would then be at risk of losing your $20,000 (in this example) escrow deposit and then could get sued for failure to perform on the property you are purchasing if you needed to sell your home first. The Zillow contract is all in their favor and the escrow deposit they put down is minimal. Simply, in my opinion don't sell to Zillow unless you want the run around and can afford to wait in case they withdraw their offer on closing day. Zillow Title are Incompetent and actually missed a mortgage on the title report. The departments don't communicate with each other. Zillow was represented by Yaniris Romero of the Figueroa Team and only communicated with me to prepare the contract and advised my by phone that Zillow was not prepared to close on the day of closing. Lee Kennedy of Zillow was the Zillow representative. After they refused to close, Lee ignored my first few emails, then stated reasons as to why i was not able to put a claim on the minimal $1000.00 escrow deposit. The case may now proceed to litigation. Avoid Zillow at all costs in my opinion.