ZillowReviews of zillow.com

Spammy, frequent emails, lots of pressure to use services. When I posted a review of my mortgage company, they kept taking it down and sending the same nonsensical message that it was about a different mortgage company, but it was not; I used the same, exact mortgage company name as on the page and in Zillow's communication with me about the correct company. I was unable to actually edit the review because their website is so bad. Now that I am trying to delete my account, they will hold my information hostage for 45 days. Terrible.

Everything is automated and all communication is by text and email. When I talked to broker, I told her I wanted to do everything in person on paper.. not computer and docusign...she said I was not the agent for me. When I put a one star review on her? Zillow blocked my account.

My son-in-law is trying to buy his first home. I have never known of such ridiculous assistance in doing so. 10 out of 10 I would not recommend. The worst possible way to go about buying a home. Overpriced and they keep throwing on fees and they do not help they're just ridiculous you're better off just living on the streets.

Zillow provides uneven zestimates tricking the public into buying properties for over or under actual value and their call center in India refuses to do anything. They literally have empty lots next to each other that are the same size but will be valued at $40,000 difference. They give RVs and trailers higher valuations than houses and the public actually believes it. Zillow caters to realtors and now refuse home owners the right to sell.

Zillow is a joke! Impossible to look a house without having to sign a bunch of agreements first! I just want to look at the house in peace and decide where to go from there! Most of the agents I've dealt with were rude! They want you to get pre-approved before dealing with the customer! I will get approved after I find what I like! I've never had to sign any paperwork before simply looking at a house!

There are real people behind these Apps! I reached out through the Zillow app at 2am in the morning. Just to see if I could afford to buy a home and in what price range. Zillow had a pre Qualify on line, I filled it out! Christopher Gregory Mortgage Loan Officer for Zillow reached out to me the next morning . He, Knew the answers to all my questions! Gave me the best advice and told me my price options. Knowledgeable, supportive, and professional . He asked I’m had not found a realtor yet. I Told him I needed one with a sense of humor. He hooked me up with the right realtor. Love Zapora Meadows!! Chris Thank you!

Zillow incorrectly listed my multiunit property as 1 BR 1 BA instead of 4 BR 4 BA. I didn't give them permission to advertise this property. But they did it anyways and incorrectly, which minimizes our product. Both I and my realtor are powerless to change this.

Working with Zillow as a real estate agent has become an absolute nightmare. The level of incompetence from their customer support is not just frustrating, it actively impacts the livelihood of professionals who rely on their platform. Accessing client messages for active listings is completely broken. To make matters worse, their support follow-up is a joke. After waiting an entire week just to get a call back about this issue, the rep who called today claimed he couldn't help because he doesn't handle rentals. He then transferred the call, dumping it directly into an automated recording instructing to send a message through the Zillow app. That exact channel had already been used, which is what triggered the useless week-long wait for a phone call in the first place. It is unacceptable for a company of this scale to operate with such negligence. Every single day that Zillow ignores these system failures or provides useless, delayed answers, real leads are lost and money goes down the drain. A platform servicing the real estate industry cannot afford to offer such a broken customer service experience.