Z GrillsReviews of zgrills.com

If I could give less than one star I would. It's been over a month now and I have yet to receive any update on my order. Initially, I thought ordering online for this product would be a piece of cake, especially after the glowing reviews found around the web. The order process was simple enough and they were quick to take the payment and supply tracking information. Feeling confident, I waited...and waited and waited...to no avail. Reached out to support and asked to leave a voice mail to which no one returns your calls [still waiting for a return call 15 days later]. Finally received a call back at 9PM PST from a rep saying the item shipped but Fedex has not updated the tracking to reflect that...I waited another 15 days, nothing arrived. Called fedex and they stated the shipping label was created but canceled by the shipper... Honestly, at this point it's ridiculous so I tried their email support...Haven't received a response in 7 days, What started off as a great experience slowly turned into a nightmare of support failures. If there is a delay, let the customer know, don't string us along, and expect it to be okay.. At this point, I don't know if I even want the grill. If support could reach out to me and give me an update or explanation of what's going on, I'm happy to change my review but as of now, the service has been less than positive.

LOVE THIS PELLET GRILL. THE FLAVOR YOU GET IS INCREDIBLE. HAVE HAD A COUPLE OF ISSUES THOUGH BUT EASY FIX.

Purchased a Z-Grill 550 in December 2020. Had issues and was very frustrated. Spoke with Melanie Roberts and the issue was resolved. Initially, not happy at all but in dealing with Ms.Roberts, the issue was addressed to my satisfaction. It's difficult to find Customer Service in this time, but I am very pleased with the outcome. Thank you very much Ms. Roberts!

I sent this to zgrill two weeks ago, asking them to please check my spelling, before I posted it. Obviously and with joking sarcasm, giving them an opportunity to respond however, no response…not surprised. STOP, DO NOT BUY THIS PRODUCT Do not buy any product from Zgrill. You may be able to get hold of a person pre-sale however, it ends there! I had a Traeger for 11+ years and it finally died. After doing a bit of research it seemed the better value was Zgrill. I WAS WRONG. It all has to do with customer service or in Zgrills case, the lack of it. Customer service is foreign to them, actually nonexistent. My Zgrill was running cold. At 180 it never gets above 163. I sent them pictures of the read out and called 4 times, wrote them a few times and got 1 email back asking a few silly questions. They are telling me the aluminum foil on the grease tray is causing this. However, clearly it is not! I put foil on my Traeger grease tray for 11 years and this has no bearing whatsoever. After calling Zgrill you are asked to leave your name and number and someone will return the call within 48 hours. It’s been 10 days and is clear the call is not coming. I did have issues initially with my Traeger and when it was determined it could not be resolved they drove a new assembled replacement to my home. If I had to do it all over again, I would pay a bit more for customer service. Zgrill is the United Airlines, the Comcast of the grilling industry. Be warned.

Had an issue with the original grill. They addressed the issue and since then couldn't be happier. Great purchase over all! Food tastes absolutely amazing!

I love it! This is my 3rd smoker, I’ve had another electric and one log burner. My zgrills is absolutely the best smoker and only brand I’ll ever use from now on. It holds heat really well, I’ve used it during this winter without buying the Insulated blanket. It’s well worth it if you’re serious about smoking your food.

This is a REAL REVIEW. I have had my Z Grills pellet grill for over 6 months now and have cooked hundreds of pounds of meat a veggies on it. Pros. Set it and forget it accuracy. Food always taste great. Price was the best out of the Big boy brands of pellet grills and they are ALL THE SAME; the parts even interchange. Cons. The insulated blanket is a Must purchase to keep pellet use to a minimum and keep the heat more steady. The smoke flavor is so light that you have to buy another accessory to get more smoke flavor. DO NOT LET IT GET RAINED ON! Anytime it gets rained on it fries the fan motor (inexpensive to replace but just another cost!) On my 3rd one! You must remove all of the grates and drip tray to clean out the ashes and then it requires a shop vac or you will make a mess. Overall. I am happy with my purchase but by no means is this thing trouble free or idiot proof. It takes Work!

Truly one of the best grills ever! Wonderful taste. Easy to use. Very pretty.