Z GrillsReviews of zgrills.com

Ordered a grill that showed it was in stock. Paid with credit card and was waiting for email stating the grill was being shipped. After a few weeks and many attempts to talk to someone, I contacted company to find the grill was not in stock and decided to cancel order based on if the lack of customer service before I recieved the grill was so bad, it gave me no hope that the after market service would be any better. I cancelled the order. Received confirmation that I cancelled order - again after many inquiries to the customer service line. It took over 8 weeks for ZGrills to refund my credit card purchase on a grill that was never shipped.

My Z Grill 7002c2e arrived in less than a week. It wasn't hard to put together but does take a few hours! I did my seasoned burn and the next day I was ready to smoke! The digital controls are awesome and the smoker keeps the temperature perfectly! My first ribs came out awesome! When I was putting the grill together I noticed the warming rack was damaged so I contacted customer service and they were awesome! I received a new warming rack in 3 days. I have also amoked a 4 pound bacon wrapped pork tender loin. I have to say for a beginner it came out great! So far I couldn't be happier with my new Z Grill!!!

I ordered my Z Grills pellet grill from Lowe's as a one day deal. That meant it had to be shipped to the store. It arrived within a week from their warehouse and I got it home. When I unpacked it the next morning I immediately noticed shipping damage, the barrel (they call it the chamber) was severely bent. So much so that it wouldn't take the lid and the grates wouldn't have been level and flat. I found customer service and sent an email with pictures of the damage. Those guys didn't flinch. I received a new grilling chamber in three days and yesterday I assembled my new grill. It worked perfectly, I did the seasoning burn in and cleaned it up before evening. This afternoon I cooked on it for the first time and I'm hooked. I can't wait to see how the smoker setting works on it. I'm retiring my propane gas grill and I may have just found my new BFF (backyard best friend!) But seriously, Z Grills came through like champions with their quick customer service. I'm very pleased with their promptness and reliability.

EDITED TO ADD: Thanks for the response below but nothing was delivered on 12 Sept. We ordered a grill to be shipped to our house. They claim it's on a truck but can't provide any other details. We don't know when or if it's coming, and now customer service shows no record of the order, even though they charged our credit card $1100. Completely unacceptable and terrible customer service.

Got my z grill 1000D. Temp set at smoke grill heats up to 350. Called customer service was told the PID controller was bad and they would ship out on August 23rd. Called again today and was told they are out of stock. And didn’t know when new sock was coming in. WOW!!! Taking it back to Lowe’s for refund. Do not buy from this company. You got a fifty-fifty chance of getting a good one. Last time I had one it came in damaged and returned. This is the second time. Won’t be a next.

I have called and emailed to the support team but nobody seems to reply on email and nobody can seem to help on the phone and say email support still awaiting a email back I just want to send the grill back because the order I received is not as expected. Update had a few emails with support over a couple of days with the person acting like they don't understand me and then nothing all emails stopped I ordered a blind box against my better judgment well I received a 6002e box with that grill inside I didn't receive a blind box with a chance to get 1 of the 4 grills to every one looking to buy a grill avoid this company no resolution from emails or phone I had asked to send it back and now it's like I have been ghosted no communication since now I'm worried about the warranty as I am apparently stuck with this grill

Contrary to the response from the Z Grills Service Team, their email support team has NOT responded to my concerns. I am still waiting to hear from them.

Extremely responsive to my messages. I had an issue with my temperature gauge and they worked to send me a replacement. Very friendly and helpful. All you can ask for from a company.