Z GrillsReviews of zgrills.com

Worst pellet grill smoker i have ever used. I admittedly bought a mystery grill i of course got the worst model. What a trash grill, it is the worst. Id never recommend this brand to anyone. It flares up way more often than any other grill ive owned, i clean it quite often. It works sure but do you really want to deep clean your grill every other time you use it? I will never buy this brand again. The worst!

I've owned my Z grill smoker for over 4 years now I use it all the time anf I absolutely love it. I am able to maintain a consistent Heat for very long 12 to 16 hour smokes. I've cooked anything from briskets, pork shoulder, hams and even a tomahawk on the smoker. I decided to upgrade my controller to a Wi-Fi controller it was out of stock at the time so I emailed customer service to find out when it was in stock. I had a response within hours we've emailed back and forth a few times to get the controller purchased. I will tell you the best customer service I've had in a very long time every email was answered within a few hours absolutely amazing customer service and as equally amazing product. I can't wait to install my Wi-Fi controller and elevate my smoking game that much more.

Ive had my zgrill for almost 2 yrs and have loved it. I started experiencing a temp probe issue. Contacted the company they diagnosed the issue and sent the part free of charge. Im back to smoking and even more pleased with my purchase because of the great service I received.

J'ai passé une commande le 29 juin 2025 , numero de commande 202500625. Suite à un problème avec commande. j'ai contacté le service client à de multiples reprises. Malgré des emails détaillés de ma part, aucune solution acceptable ne m'a été proposée. Face à ce silence, j'ai été contraint d'ouvrir un litige PayPal pour me protéger. Il est regrettable de devoir en arriver là pour qu'une entreprise assume ses responsabilités. J'attends une résolution immédiate de ce litige.

I was getting an error on my grill and they responded quickly in helping me out.

The service at zgrills is unmatched they responded to email almost immediately and offered the assistance I needed get my zgrill going again. My smoker is 2 years old and the temp.probe went bad and with minimal effort the service team at zgrills made the fix quick and easy and in less then 24 hours after contacting them my new part is already on the way. I use my smoker regularly and because of the quick actions of this team I will be back up and running in no time at all. Its service like this that keeps customers coming back for years to come

Had a chipped cooking grate, contacted them and within the day I have new grates on arrival for free. Now that’s what I’m talking about

Hi my name is Ron Hayes, After a week wait on my tempture control or I contacted Z-grills again because I never received my controller. I contacted the girls the second time the lady I talked to this time said they were out of stock of what I needed so they was going to send me the updated version of my controller and because I didn't leave any emails or phone calls or text messages telling me that they were out of the controller I was requesting she said she would send me a temperature probe for my z grill. I waited approximately another week for my controller expecting the probe to be with the controller but I did not receive the the probe just the controller. Maybe it will come this week but I really don't like having to take my girl apart again and again. The lady I talk to you on the phone I did not get her name or I don't remember her name but she done a wonderful job and assisting me. I'm going to try to call them again this week to see if the probe has been sent out. Thank you for the trouble and your time and assist in me with the problems have a great day.