ZenSupply Reviews | Read Customer Reviews of zensupply.com

ZenSupplyReviews of zensupply.com

4.2367 reviews
Home Improvements
777 Brickell Ave #500, Miami, Florida

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ZenSupply

About ZenSupply

At ZenSupply, we make it easy. Our exceptional service complements our extensive selection of commercial and residential products.Our experts are here to ensure a seamless and satisfying experience. With extensive knowledge and expertise, our team provides recommendations and answers to all your questions.We’ve done the heavy lifting—studying catalogs, vetting products, and making it easy to find and configure what you need. Whether it's a complex commercial project or a simple upgrade or replacement, our experts are ready to assist every step of the way.At ZenSupply, we open new doors and create endless possibilities, delivering the most powerful experience.

ZenSupply (zensupply.com) has 367 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: zensupply.com
Website: zensupply.com
Category: Home Improvements
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ZenSupply reviews

367 approved reviews, newest moderated first

Scott M.
Aug 11, 2025
Pricing was great and shipping was on…
Pricing was great and shipping was on point
Response from ZenSupplyAug 25, 2025
Thank you so much for the feedback. We appreciate your business!
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SaviDs
Jun 30, 2025
Simple BOQ, Catastrophic Response
A simple BOQ I provided, they couldn't deliver, ghosted me for almost 1.5 months, Door Hardware is a fast paced industry and this type of amateur, lethargic responses to customers would never take Zen supply anywhere.
Response from ZenSupplyAug 25, 2025
We appreciate your feedback and are sorry for the experience you described. Fast, reliable service is our standard, and we clearly missed the mark here. Please reach out to us at [email protected] so we can review your order details and make things right. We make it EASY—and we want to prove that to you.
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Pat J.
May 29, 2025
stay away
stay away. This “company” is probably just some guy drop shipping. My experience matches the other reviews. ordered something in stock only to find out it wasn’t in stock a week later. waste of time
Response from ZenSupplyAug 25, 2025
Thank you for your feedback—we take concerns like yours seriously. At ZenSupply, we try to offer the deepest inventory online, but we clearly missed the mark on your order and communication. We’re sorry for the frustration and any inconvenience caused. We’d appreciate the chance to make this right and review your experience in detail. Please reach out to us at [email protected] so we can help resolve this for you. Your input helps us improve, and we’re committed to delivering the reliable, hassle-free service you expect.
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Patrick R.
May 20, 2025
Nightmare of a transaction
Tried to return an extremely overpriced item I found elsewhere for much cheaper and it took 3 weeks of getting jerked around to finally get a refund. Stay far away from this place, they are a mess.
Response from ZenSupplyAug 25, 2025
Thank you for sharing your experience—we’re sorry for the frustration and the delay you encountered with your return and refund. We aim for a smooth, transparent process and clearly fell short here. We’re always working to improve both our pricing and our service. If you’d like to discuss your order in detail or share more feedback, please reach out to us at [email protected]. We value your input and want to make things right.
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Robert K.
Dec 29, 2024
I cancelled my order after being thoroughly aggravated.
I had a special order. I needed two new Medeco deadbolts. ZenSupply was one of the few places that sells these deadbolts. The tricky part is that I have a keycode that I want to match. So on December 14th I called and worked with a seemingly knowledgeable sales associate. Placed the order. Paid for it. Received confirmation emails and texts. I emailed on 12/28 to get an ETA for the order. My sales associate responded that the order was on hold because I hadn't completed a "voucher". Two weeks dead in the water and no notification. I asked for a copy or link to the voucher. No response within a reasonable amount of time. Now I'm angry. As far as I'm concerned, I made a painstaking effort to provide all the information necessary to complete this order on the fourteenth. I cancelled the order and am going to work with a local, albeit more expensive locksmith. But at least I'll know when I walk out of there, that my order will begin processing in a timely manner. EDIT: Look at Zen Supply's response. A full EIGHT MONTHS after my initial review.
Response from ZenSupplyAug 25, 2025
Thank you for sharing your experience—we’re sorry for the frustration, delay, and lack of communication around your special order. Our goal is to make ordering specialty products like Medeco deadbolts easy, and we clearly missed the mark here. We appreciate your feedback and are reviewing our process to prevent this from happening again. If you’d like to discuss your experience further or give us another chance, please reach out at [email protected]. We’re committed to earning back your trust.
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Owen M.
Nov 3, 2024
Very misleading descriptions and bad service
Very misleading descriptions, bad service. I ordered hinges that had a "Qty: 2" in the description, but only one showed up in a box that had a sharpie covering up "Qty: 2" on the box. There was no indication there would only be one in the description, other sites seem to sell as a pair for similar prices. Customer service was not helpful and I have to pay a fair amount to return. Would 100% recommend avoiding this company.
Response from ZenSupplyAug 25, 2025
Thank you for your feedback and for bringing this to our attention. We’re sorry for the confusion around the product description and the frustration with our service and return process. This isn’t the experience we aim to provide, and we’re reviewing both the listing and our process to prevent this in the future. If you’d like us to look into your order or help with your return, please reach out to us at [email protected]. We value your input and are committed to making things right.
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Colin C.
Oct 27, 2024
Shady Company doing shady things
I put 20 PCs of an 8 dollar product in my cart but waited until morning to confirm the exact quantity. I come back to find that the price essentially doubled to 15 dollars. Shady ass shit they are doing and will never click on a part that I need if their website is the one supplying it. I would avoid like the plague.
Response from ZenSupplyAug 25, 2025
Thank you for sharing your feedback. We’re sorry for the frustration and confusion regarding the pricing change you experienced. Our prices are updated regularly to stay competitive with the market, but we understand how this can be frustrating and are reviewing how these changes are communicated. If you’d like to discuss your order or provide more details, please reach out to us at [email protected]. We value your input and are committed to earning your trust with transparent, reliable service.
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Lock P.
Oct 16, 2024
In stock means they have to order it from factory, wont ship out same day like website states
Used them before and never had any issues. Ordered something yesterday that was in stock. They reached out this morning asking options about the hardware as it was going to be a factory item they dont stock. Canceled the order, probably not going to ordering from them again as this put me in a bind.
Response from ZenSupplyAug 25, 2025
hank you for your honest feedback and for being a returning customer. We’re sorry for the confusion around stock status and the inconvenience this caused your project. While we work with a broad network of distributors to offer deep inventory, some specialty items do require factory ordering, and we should have communicated that more clearly upfront. We appreciate your input and are reviewing our listings and communication to prevent this in the future. If you’d like to discuss your experience or need help sourcing hardware, please contact us at [email protected]. We value your business and would like the chance to earn back your trust.
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