ZenSupplyReviews of zensupply.com

Response from ZenSupplySep 4, 2025

Thanks so much for sharing your feedback—we really appreciate you letting us know. I’m sorry to hear about the color mix-up with your order. Our team is reaching out to you now to help get this sorted and make sure you receive exactly what you need. We’ll take care of everything and guide you through the swap process from start to finish. Once we’ve resolved this for you, we hope you’ll feel confident updating your review to reflect your experience. Your satisfaction is our top priority, and we’re committed to making things right.

Response from ZenSupplySep 4, 2025

Thank you so much for your feedback! We’re thrilled to hear that you found the parts you needed—especially those hard-to-find or obsolete items. Making it easy to source even the most challenging products is what we’re all about. If there’s ever anything else you need or if you have questions about a specific part, our team is always here to help. Thanks again for choosing ZenSupply!

Response from ZenSupplySep 4, 2025

Thank you so much for your feedback! We’re glad to hear your order arrived on time and met your expectations. At ZenSupply, we work hard to make the process easy and reliable for every customer. If there’s ever anything else we can help with, just let us know—we’re always here to support your next project. Thanks again for choosing us!

Response from ZenSupplySep 4, 2025

We’re really sorry about this—honestly, we blew it. Looks like a warehouse mix-up led to your address being changed, and we completely understand your frustration (especially when you can’t get a straight answer from UPS). That’s not the experience we want for you. To make this right, we sent another shipment of your items out immediately via next day air, straight to the correct address. You’ll have tracking info in your inbox shortly, and our team will keep a close eye on it until it’s in your hands. We appreciate you calling this out, and we hope this fix earns back your trust (and maybe even a star or two). Thanks for giving us the chance to make it right. If you have any more questions or need anything else, just reply here or email us directly—we’re real people and we’re here to help.

Response from ZenSupplySep 4, 2025

Thanks so much for taking the time to share this! We love hearing that everything went flawlessly—from order to delivery, that’s exactly the experience we work hard to deliver. Your feedback means a lot to our team, and we can’t wait to help with your next project. If you ever need anything special or have questions, just reach out—we’re always here to make it easy.

Response from ZenSupplySep 4, 2025

Thanks for sharing this! We’re all about fast, reliable delivery, so it’s great to hear your order arrived right when you needed it. Helping you hit your project deadlines is what we aim for every time. If there’s ever anything else you need for your next job—big or small—just let us know. We’ll keep making it easy. Appreciate you choosing ZenSupply!

Response from ZenSupplySep 4, 2025

Thanks so much for the awesome feedback! We’re thrilled to hear both of your orders arrived right on time and in perfect shape—that’s exactly the standard we set for every shipment. Glad you found our pricing fair, too. If you ever need anything else for your next project, just let us know—we’re always here to make it easy. Looking forward to helping you again soon!

Response from ZenSupplySep 2, 2025

Thank you so much for your review! We’re thrilled to hear that your Schlage B560 Deadbolt and BEST 7KC Series Lever Lock arrived faster than you expected—beating even Amazon! 🚀 We really appreciate your trust in us for your security hardware needs and hope you love the Oil Rubbed Bronze finish. If you have any more feedback or need assistance, don’t hesitate to reach out. Thanks again for choosing us!