ZenfolioReviews of zenfolio.com

Response from ZenfolioApr 4, 2025

We're sorry to hear that your experience fell short of expectations. We understand the importance of timely support, especially when you are working to resolve an issue. Although our chat support isn't live, we're pleased to see that our team was able to assist you. Please know that while response times can be a little longer at times, we are committed to addressing your needs as swiftly as possible. If you require any further assistance, please don't hesitate to reach out.

Response from ZenfolioMar 31, 2025

We appreciate your thoughtful feedback, Sheila. We understand that flexibility is key for different styles. If you feel like you would like some added help with the format of your website, please reach out to our Success team and schedule a 1:1 meeting. https://zenfolio.com/success/. They would love to work with you. Thanks again!

Response from ZenfolioMar 31, 2025

Thank you! We’re so happy to hear that, Bev!

Response from ZenfolioMar 31, 2025

We’re sorry for the frustration you experienced. When you reached out, we weren’t able to verify your account because the email used wasn’t linked to it. We did follow up multiple times to help resolve things, and we’re sorry if those messages didn’t reach you. Account requests are important to us, and we never want anyone to feel ignored. If there’s anything else we can do in the future, please let us know.

Response from ZenfolioMar 31, 2025

We appreciate your feedback! It’s great to hear you’re enjoying the platform. We’re always looking for ways to improve navigation and support, so we’ll take this into account, Dave. If you ever need more clarification, our team is happy to help!

Response from ZenfolioMar 31, 2025

We're so glad to hear our team was able to walk through everything, Stephen! Making sure you feel confident navigating your site is super important to us. Thanks for sharing your experience!

Response from ZenfolioMar 25, 2025

We truly appreciate your support and are always happy to help whenever you need us. We’re always working to improve the system, so things run smoothly for you. Your feedback helps us get there, and we’re grateful for it! Thanks for being part of our Zenfolio community!

Response from ZenfolioMar 24, 2025

Thanks for taking the time to share your thoughts with us. We truly appreciate your years of support and your honest feedback. We introduced Archiving to keep up with the increasing demand for data storage while ensuring the platform stays fast, secure, and affordable for you. By moving less frequently accessed images to Archive, we’ve made it possible to improve performance, scale better as you grow, and protect your photos in a state-of-the-art cloud environment. We understand that changes like this can take some getting used to, and we're always working to make the Archive experience even better for both photographers and their clients. If you were experiencing issues with slow loading images, this is not typical, and we would be happy to troubleshoot this with you as long as you still have your account. Please let us know if we can help you any further. While we’re sad to see you go, we truly appreciate the time you spent with Zenfolio and wish you nothing but success with your business.