Zaxby'sReviews of zaxbys.com

I have been having problems with the app getting logged in. I have made numerous calls to get this resolved and have asked quite a few times to talk with technical support. Each time I was pretty much blown off. I uninstalled the app and reinstalled quite a few times as requested to no avail. I have in detail told the representatives my dilemma through phone calls and emails and I have been waiting nor for almost three days to get this problem resolved. I can see now why their ratings are so low. They keep going like this, Zaxby's will be another restaurant chain to fold.

We had lunch catered and it was so good it was here on time. The pickles on the side made my day (I hate pickles) and sometimes the juices stay on the food. I really appreciated it. The buns are so fresh, chicken is good, bag of chips and the cookie. Love it

Why is an order of fries $2.99 when you only get a 1/2 of a box full. Zaxbys is being selfish. We work hard for our money just as the owners of Zaxbys does, y'all can do better that than this little serving for $2.99. I spent $60.00 + for my families dinner last night and I'm sure others have spent more, so y'all can do better than this.....

Order through DoorDash and ordered a blue salad first time DoorDash or never order before when I got my salad I had buffalo sauce on it. That’s not what I ordered. Ordered a blue salad after speaking with Zaxby’s and going back to DoorDash. I see a arrow beside the breaded that it is drizzle with buffalo sauce being a first time Dasher once again I didn’t pay attention to that DoorDash would not give me a refund I blame both DoorDash in Zaxbys. If you want to sell a buffalo blue salad, you need to advertise it as a buffalo blue salad. If you advertise a blue salad, you need to sell a blue salad disappointed in Zaxbys always been a fan of Zaxbys first time Dasher will never use DoorDash again.

This was a great experience, excellent customer service!!!, and great food

This place is great! I came back because they missed a chicken tender and they completely gave me a new order. Very polite and im pretty sure she said her name was Jaxon as well, amazing people

I ordered a Chicken Bacon Ranch WRAP -- he REPEATED the order back to me -- but I got home with a Chicken Bacon Ranch QUESADILLA. The quesadilla was so bad (nothing but pieces of chicken and bacon), that I don't even want to taste the wrap now. PLUS... when you call their 1-800 Customer Service number, the recording immediately suggests you call the location directly. I've never had good luck doing THAT before. I think we're done.

I am generally unsatisfied each time I am subjected to a meal from this establishment. With the one exception being the birthday cake milkshake, when made right, I find the quality of their chicken strips to be what I would call lazy. It is as if they do not clean their strips, and simply chop them up and fry them “as-is”, which leaves each strip with a grizzly inedible section that has to be disposed of. You don’t find this in other chicken from similar restaurants. I find the flavor to be unpleasant as well, but likely due to the lingering aftertaste of that one bite you must spit out in each chicken strip. I am shocked that I have not read more reviews with this complaint. It has not been just from one Zaxbys, but from every zaxbys I have gone to since their conception. This has definitely caused my family to rarely choose this option, combined with its exorbitant cost. At that price, you would think they would at least clean their chicken before they fry it up. Anyways, I say this as hopefully constructive feedback, not meaning to be insulting. I just think that many people would eat there more often if their chicken was more consistent and even in its tenderness. It could be a game changer for your company, as it would greatly improve the quality of your product to put in the extra work of cleaning your chicken breast strips. It would definitely make it more then a once a year trip for my family personally.