ZadarmaReviews of zadarma.com

Contratamos Zadarma por el costo del servicio con nuestras respectivas dudas sobre el mismo por las reseñas, de momento no hemos tenido problemas si esta claro que la plataforma a la vez de ser sencilla el configurar un IVR suele ser un poco más complicado sobre todo ya que no hay quien lo explique en español seguramente suba yo videos al respecto. El problema esta en que varias opciones estan algo ocultas. La conexion de numeros de telefono fue inmediate más no he portado ningun numero por precausion, he contratado el servicio por 1 año entero y de momento va bien empezaremos a hacer publicidad dentro de pocos dias asi que traire nueva reseña quizas más adelanto sobre el volumen de llamadas. Hemos contratado 3 numeros de telefono uno 800 Gratuito, uno que incluye el paquete y pagado uno adicional de momento con los 3 de maravilla, las extenciones funcionan bien el unico punto negativo que he encontrado es que la app de zadarma en windows es buena cuando quiere ya que se traba despues de una llamada y hay que cerrarla desde el task manager y volver a abrirla ya estoy buscando remplazo para la misma. Estamos empezando a revisar la Api de desarrolladores pronto tambien traire resña de lo mismo. **************** Actualización 8 de Marzo 2023 **************** Actualmente tengo conectado 4 numeros telefonicos cada uno con diferente utilidad, el sistema de configuración de IVR es muy facil de utilizar ya que haces pruebas, no he tenido falla alguna de momento algunas veces pierde algo de calidad la llamada pero parece ser el internet no su servicio. Lo tengo integrado con Bitrix24 a mi parecer podrian mejorar un poco esta integración pero nada que le quite al servicio. Soporte**** Solo he tenido una vez que utilizar soporte en este tiempo y realmente fue sencillo, sin complicaciones y rapida la atención si es cierto que estaria genial tuvieran más personal en español pero nada que no se resuelva con Google. Cosas a mejorar**** Tutoriales o videos para saber más sobre las configuraciones y las vinculaciones con otras apis es poca o nula esta información.

Scam. I wouldn’t even give them 1 star. Cheater and liars. I believe they are 100% scam. Stay away don’t give away your identity. They charged me 12 dollars and took my ID but never gave me the service they promised.

Unfortunately we cannot say much good about this company. First we constantly have problems with calls and call quality. It's never their issue. Last week we couldn't call back to the local Microsoft Offices. We reported, they asked for the call log: 1. we went to the usual place where you get the call log on their platform, nothing comes up. They say "it doesn't show didn't get through to our platform" however if you go through another menu to another (different) call log page those calls then show. So they only show on specific statistics page, and automatically throw that it's nothing with them. Since we actually provided the destination number, it puzzles us how couldn't they even do a backend search and figure it out by themselves. BUT NO: they just dismiss the issue don't even care to check anything. But it gets better: as we were able to find those calls, we sent the log back with the failed calls. Their response: They "checked out" with their "partners" and said the number doesn't exist. The Microsoft number, published on Microsofts page as customer care. A number from which we receive calls. To which we call from any other line. They say it doesn't exist. I have no words or terms of any kind what so ever to describe this appalling and daunting experience. How can a company be so incompetent??

There are various types of access that really can meet your communication demands. Really impressed with Zadarma. All of the employees are helpful, but everything is professionally done! Kudos!

YOU WILL NOT GET YOUR TOLL-FREE NUMBER AFTER ACTIVATION!! THEY ARE LIARS!! STAY AWAY!! AND ALL OF THEIR GOOD REVIEWS ARE FAKE!! Edit: Since they want to request more information for this review, I will add some details... So, they tell you a $0 set-up fee and a $0 monthly fee. BUT then after activation, they tell you that you have to pay and yes there WILL be a monthly fee also and they will not give you your number until you pay. That is what they told me in chat when I could not find my toll-free number. Liars!!

Waste of time, GDPR, u can not buy service without give them privet phone number hahhaha they should collect only your data to run service. SCAM, dont use them.

After days of chats, and emails I had to cancel. What a waste of my time!

I have bad experience with getting started. They do not able to verify our ID. They keep saying the image is low quality. I am uploading 3000x4000 pixel HDD image. How big quality image to upload? They simply did not do it.. and wasted my 4 days. Then canceled the order.