ZadarmaReviews of zadarma.com

I've had a great experieince with Zadarma Support. The setup may be a bit complicated, but support is always there at the drop of a hat!

Contraté un plan de 2000 minutos con Zadarma pensando que tendría flexibilidad para utilizarlos. El primer mes, por volumen de trabajo, no llegué a consumirlos todos. Mi sorpresa llegó al mes siguiente cuando descubrí que los minutos que no usaste simplemente desaparecen; no se acumulan para el siguiente periodo. Si quieres seguir usando el servicio, tienes que volver a pagar la tarifa completa del plan otra vez, perdiendo literalmente el dinero de los minutos que ya habías pagado y no consumiste. Me parece una política fatal y nada amigable con el cliente. En lugar de fidelizar, da la sensación de que solo buscan sacarte el dinero. Hoy en día existen muchísimas alternativas de telefonía IP y VoIP con condiciones infinitamente más transparentes y razonables.

I don't recommend it, the service is rubbish

I am extremely disappointed with my experience trying to use this platform. The setup process is a total headache, especially if you are an international user or running a new startup. They lure you in with low prices, but once you try to actually get a number or use the service, you hit an absolute wall with rigid verification demands. When I tried to set everything up, I ran into loops of document rejections and unhelpful customer service responses. It feels like they make it as difficult as possible to actually utilize what you paid for, and there is zero flexibility for modern remote workers or sole proprietors. If you are looking for a smooth, hassle-free VoIP or virtual number provider, save your money and look elsewhere. Not recommended at all.

Good service and great customer support

I used to enjoy using this service a lot. I don’t know what happened over there, but now it’s a complete mess. Separately I have to mention their verification processes are terribly unprofessinal. They need to fire the verification team and hire a service like sumsum or just change the head of that team

Very good service

Very disappointing experience. As a nonprofit organization, we provided official documentation confirming the organization's existence and legal details, including our Avis de situation SIRENE, récépissé de déclaration en préfecture, JOAFE publication, RIB, and identity documentation. Despite providing these documents, the verification department repeatedly insisted that we provide a KBIS. The problem is that a KBIS is not applicable to our organization in the same way it would be to a commercial company registered with the RCS. We explained this multiple times and provided the relevant official documentation, yet the issue was never properly resolved. Instead, we continued receiving requests, automated, and sometimes even aggressive for a document that we do not have. Quote of what a support agent replied: "Absolument pas. Ces informations n'ont pas été fournies. L'activation de numéros mobiles n'est pas disponible pour les entreprises." . Note that we started the conversation in English and they eventually replied in French, aggresively, for no reason. They then apologized for asking the KBIS and for the "rude message" by asking again the KBIS: "In our previous message, we apologized for sending an erroneous message that did not concern your order. We apologize once again and ask you to upload the Kbis." The service was ultimately never activated, and we had to request cancellation and a refund, which, at the time and date of this review, has not yet been issued (or even acknowledged by the support team). What is most frustrating is that this could have been resolved with a proper manual review by someone familiar with French Association Loi 1901 structures. Instead, we experienced repeated back-and-forth with what appeared to be generic verification requests from bots. Overall, a very frustrating experience and not the level of customer service or verification handling for an enterprise with "Over 19 years of continuous improvement" as they say in their website or the easiness of "5 Minutes to set up any service". It's not worth the money, it's not worth the time, and it isn't a legitimate company to make business with. It feels more like an untrustworthy operation than a professional service. They rely on third-party intermediaries to issue numbers and handle invoicing, leaving customers stranded when basic compliance fails. We already made the reports in France and with EU mechanisms.