ZadarmaReviews of zadarma.com

Response from ZadarmaSep 3, 2026

We’re sorry you feel this way. We’d like to clarify how the process works. Document verification is required only for paid services, and the documents required may vary depending on the service or phone number you are ordering. For this reason, document verification is carried out after payment and before the service is activated. Please also note that the payment is not lost if the service cannot be provided. If your documents are not accepted, or if you are unable to provide the required documents for any reason, you can request a refund at any time through our 24/7 online chat, support ticket, or email. We understand that providing legal documents can be a sensitive step, and we aim to make the process as clear as possible.

Response from ZadarmaSep 4, 2026

We’re sorry to hear that you had a negative experience. We would like to clarify that we provide customer support and assistance through several channels, including 24/7 chat, tickets, phone, and email. If you experienced an issue with our service or were unable to reach us, please contact our support team at [email protected] and provide some details about the issue. We’ll be happy to look into it and assist you.

Response from ZadarmaSep 7, 2026

We’re sorry to hear that you found the verification process frustrating. However, identity verification is an important security measure designed to protect our services and users. As stated in our Privacy Policy, which you agreed to when registering your account, we may request additional information or documents. These requirements are part of the verification procedure and cannot simply be waived by our support team. Regarding the payment mentioned, we do not keep users’ funds when a refund is requested. We have also requested information from you that would allow us to identify your account, but we have not received the requested details. Please contact us at [email protected] so we can locate your account and review the situation.

Response from ZadarmaSep 8, 2026

Дякуємо за ваш відгук. Нам шкода, що процес верифікації та спілкування з підтримкою залишили у вас негативне враження. Верифікація документів є стандартною процедурою безпеки, і в окремих випадках може потребувати додаткових кроків. Водночас комунікація щодо вимог у вашому випадку мала бути чіткішою та послідовнішою. Ми врахуємо цей відгук, щоб покращити процес і роботу підтримки.

Response from ZadarmaSep 1, 2026

Merci pour votre retour détaillé. Nous sommes ravis que la qualité des appels, les intégrations et notre support en français répondent à vos attentes. Nous apprécions également votre remarque concernant le speech analytics et sommes heureux qu’il vous soit finalement devenu très utile.

Response from ZadarmaSep 3, 2026

We're sorry to hear about your experience and understand the frustration. Verification is a core part of how we protect our customers and prevent fraud. As set out in our Privacy Policy, where national legislation requires it, Zadarma may request additional information to confirm a user's identity, such as proof of residence, a scanned copy of an identity document, or a photo of the user holding their document. This is why an account may be reviewed again even after an initial approval. We would also like to clarify that we do not withhold customer funds. We'd welcome the chance to look into your case, but we haven't yet received the details needed to identify your account. Please contact us at [email protected] and our team will assist you directly.

Response from ZadarmaAug 31, 2026

Thank you for your kind review! We’re glad to hear you had a great experience with our chat support. We really appreciate your feedback!

Response from ZadarmaAug 19, 2026

We’re sorry to hear that you feel this way. We would like to clarify that we do not request or collect customers’ credit card details. Customers make account top-ups themselves, and automatic payments can only be enabled by the customer through their own account settings. All relevant service information and requirements are available on our website before registration, and our support team is available 24/7 to assist with any questions or issues. If you experienced a specific problem, please contact us at [email protected] so we can review it and provide assistance.