Mme AMANDA P.
Cute design but poor finishing
Bought the woman /floppy-eared dog as a gift on the US-based official site. It was shipped from China. Very disappointed with the finishing of the product. There are a lot of rough edges after the machining which have not been sanded. Workmanship does not correspond with that advertised on the site. I will have to invest in some sandpaper to finish the job before being able to give as a gift.
Response from Yukon Design StudioNov 13, 2024
Dear Mme Amanda Pike, Thank you for taking the time to share your feedback. I apologize for the disappointment you experienced with the product’s finishing. I was unable to locate a purchase under your name in our records, so if you could kindly share your order number or email address, that would be very helpful. Additionally, could you please share a picture of the product here? This will help us evaluate the issue directly. Please note that some third-party producers occasionally imitate our designs, which may not meet our quality standards. If your purchase was indeed through our official site and the product did not meet expectations, we’d be happy to send a replacement, as we stand firmly behind the quality of our pieces. Thank you again for your understanding and assistance in resolving this matter. Best regards, Martin