Yukon Design StudioYukon Design Studio is listed under Wedding & Party.
Yukon Design Studio (yukondesignstudio.com) has 382 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Frances O.
I bought the Man & Kitty and the Woman & Dog as Christmas gifts and I love them so much I’m ordering another for myself! They're beautifully crafted and the wood has a wonderful smell. I’m so glad I found them as they are really heart-warming gifts and I couldn’t find anything like it here in Australia.
Laron
Honestly, I had made a mistake, and it was your kind customer service that caught my mishap. I actually had to unwrap some gifts to discover my entire order was there, so in a way it was quite funny. Great products!
Lorraine
Beautiful product, fast service and wrapped so well ( I live in Australia). The website doesn't show just how lovely they are. They will make the best gifts.
Helen
Yukon Design replied immediately to me about an item damaged in transit, and said they would replace it. They did. It arrived within days.
Vivien W.
I ordered 3 products, 2 of woman with dog with floppy ears and one of man with dog with floppy ears. I also ordered 3 gift bags. These were all intended as gifts but when they finally arrived there was only one gift bag, not the three l ordered. This prompted me to unwrap the statues themselves, and of the three only one was undamaged. I contacted Yukon and two replacements were sent, but not the bags. These are nice products when they are as they should be, but quality control is clearly lacking, and l still haven't received all the items l paid for.
Response from Yukon Design StudioNov 27, 2024
Hi Vivien, Thank you for your feedback, and we sincerely apologize for the issues with your order. We take full responsibility and are glad we could send replacements for the damaged items. However, we're sorry the missing gift bags were overlooked and understand your frustration. While the holiday season is hectic, it’s no excuse, and we’re working to improve our quality control to prevent this in the future. Thank you for your patience and understanding. Warm regards, Martin Yukon
Bob T.
love the piece i ordered very cute.They should charge a couple more dollars for shipping and use a better shipping company. that's the reason for the one star review. sorry all the Reviews I read are mostly about shipping. love a company that wants to better them selfs
Response from Yukon Design StudioNov 27, 2024
Hi Bob, Thank you for your feedback and for sharing your thoughts—we’re thrilled to hear you love the piece you ordered! We do our best to provide affordable shipping options, including free shipping for orders over $35, which means partnering with economical carriers. While this can sometimes lead to longer delivery times, we’re very open about this on our product pages so customers know what to expect before placing an order. That’s why we’re a bit disheartened to see a 1-star review, as we work hard to be transparent and ensure our customers are well-informed about our shipping options. Still, we truly appreciate your suggestion and will continue exploring ways to improve while keeping our shipping accessible for everyone. Thank you again for your understanding and for supporting our small business! Warm regards, Martin Yukon Team
Jacqueline G.
I will never use this company again the item I ordered was very poor so I wanted to return it for a refund but there was no paperwork so I emailed twice before I got a response then was referred to customer services so I emailed them twice and still no response. As I only have a certain time to return item it is now almost up I feel very let down by this lack of communication.
Response from Yukon Design StudioNov 24, 2024
Dear Jacqueline, We sincerely apologize for your disappointment with the item you received and for any delays in our responses. We want to make this right for you. Could you please upload a picture of the item? This will help us understand the issue better. If the item was damaged or not as expected, we will gladly replace it for you. If you’d still like to return the item, please visit our return page for detailed instructions: https://www.yukondesignstudio.com/refund_returns/ Thank you for your patience, and we look forward to resolving this matter promptly. Best regards, Martin
John H.
Our original item arrived damaged, so I contacted Yukon about this. They straight away apologised and offered to send a replacement item. This was received safe and sound and we are delighted with the item, particularly as it is a Christmas present for our granddaughter, which we will be very pleased to give her. The whole item was replaced, despite my saying only the dog was damaged and that was all we wanted. Excellent customer service from Yukon - and an very good product as well!
