Yukon Design StudioReviews of yukondesignstudio.com

Response from Yukon Design StudioOct 5, 2026

Beste Caroline, het spijt ons dat u niet tevreden bent met de levering en de afhandeling. Zou u ons uw e-mailadres of bestelnummer kunnen sturen? We willen uw bestelling graag opzoeken en bekijken wat er precies is gebeurd. Met vriendelijke groet, Martin | Yukon Design Studio Team

Response from Yukon Design StudioDec 28, 2025

Hi Suzanne, thank you for taking the time to share your feedback. We’ve carefully reviewed the images you sent us again and double-checked them against your order details. Based on this review, all items received match the designs selected at checkout. To avoid any confusion, we also created a detailed reference image with clear design labels, showing which received item corresponds to each variant name from our catalog. This was shared with you by email so everything is transparent and easy to compare. We truly appreciate your positive comments on our response time and design quality, and we’re always happy to clarify any concerns further if needed. Kind regards, Martin Yukon Design Studio

Response from Yukon Design StudioDec 22, 2025

Hi JPS, Thank you for sharing your perspective. Just to clarify, we do not sell on Amazon or any similar marketplaces. Items found there are not our products and are usually thinner and lighter than our pieces. We completely understand that everyone has different priorities when choosing a product. For customers who wish to support original work rather than copies, the only official place to order our designs is directly through our website. Kind regards, Joe Yukon Design Studio

Response from Yukon Design StudioNov 13, 2024

Dear Mme Amanda Pike, Thank you for taking the time to share your feedback. I apologize for the disappointment you experienced with the product’s finishing. I was unable to locate a purchase under your name in our records, so if you could kindly share your order number or email address, that would be very helpful. Additionally, could you please share a picture of the product here? This will help us evaluate the issue directly. Please note that some third-party producers occasionally imitate our designs, which may not meet our quality standards. If your purchase was indeed through our official site and the product did not meet expectations, we’d be happy to send a replacement, as we stand firmly behind the quality of our pieces. Thank you again for your understanding and assistance in resolving this matter. Best regards, Martin

Response from Yukon Design StudioJun 15, 2024

Dear Geoff, Thank you for sharing your feedback, and we apologize for the delay and the inconvenience caused. We are sorry to hear that your order took longer than expected and that it missed your partner's birthday. I have checked the details of your order and found that at the time of your purchase, we did not have the particular item in stock in our local warehouse in New Zealand. As a result, we needed to ship it from our warehouse in the US, which unfortunately took longer than anticipated. According to New Zealand Post, the package was delivered on March 12th. Could you please confirm if you have received it? We apologize for any confusion and disappointment this has caused. Your satisfaction is important to us, and we appreciate your understanding. Thank you for your patience. Best regards, Martin Customer Support Team Yukon Design Studio