Ho fatto un ordine da più di una settimana ed ancora non ho ricevuto NIENTE
Response from Yukon Design StudioOct 23, 2026
Buongiorno Giuseppe,
ci dispiace che non abbia ancora ricevuto il suo ordine.
Potrebbe gentilmente indicarci il numero d'ordine o l'indirizzo email utilizzato per l'acquisto? Al momento non riusciamo a trovare il suo ordine.
Le chiediamo anche di verificare che l'acquisto sia stato effettuato sul nostro sito e non presso un altro venditore.
Saremo felici di aiutarla a chiarire la situazione.
Cordiali saluti,
Yukon Design Studio Team
TB
Tino B.
Unfair attitude
Just to illustrate the unfairness of this merchant.
Here is a copy of their message :
Thank you for following up, and I’m sorry for the delay in getting back to you.
Yes, that’s absolutely fine — we can proceed with the 30% refund as previously proposed, and you can keep the items.
I never received the refund and after an abnormal number of reminders, Yukon are asking to sending back the products.
Is this a serious company ?
Tino Bocciolini
RE
Rob E.
Horrible logistics and shipping
I don't know about the product but I could tell you one thing. I ordered this 2 weeks ago and it still hasn't showed up their shipping is Horrible. I will not be ordering from then again
Response from Yukon Design StudioMay 13, 2026
Hi Rob,
According to the shipping carrier’s records, your sculpture was delivered one day after you shared your review. We sincerely apologize again for the delay and frustration caused during shipping.
Could you please confirm whether you have now received the package?
Warm regards,
Martin
NG
Nancy G.
Quite expensive for quality of product
Quite expensive for quality of product, could have polished or coated/varnished
Response from Yukon Design StudioMar 6, 2026
Hi Nancy,
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations.
We would just like to mention that to ensure the highest quality, it is important to purchase directly from our official website, as there are unfortunately some lower-quality copies of our designs sold elsewhere online. We have already encountered several cases where imitation versions were sold that do not match the quality of our original carvings.
If you did purchase from our official store and feel the item is not as expected, please feel free to contact us at [email protected], and we’ll be happy to look into it and assist you.
Kind regards,
Martin
Yukon Design Studio
PT
Peter T D.
Delivery took 6 weeks.
Delivery took 6 weeks.
Once I received, sent back for refund per information on website. Address in website was labeled "vacant" by USPS tracking.
Do not buy anything from this company.
Customer support is terrible.
Now they won't respond to emails or messenger to resolve.
JO
Joe
This place is a joke
This place is a joke. I ordered 3 items on December 10, 2025 and as of January 7, 2026 I have not received them. Of course, they took my money right away. The communication from them is very poor, and when someone from there actually communicates, it's to offer up some lame excuse. Forget about tracking the shipment--each time I checked, the information differed from before, and now there is no tracking information at all. The Delaware Attorney General and the FTC need to know about these scammers.
Response from Yukon Design StudioJan 8, 2026
Hi Joe,
I’m very sorry to read this and understand why you’re upset — that’s not the experience we want any customer to have.
We take delivery issues seriously and do resolve them individually, but we can’t locate an order without an order number or the email address used at checkout.
Please contact us directly at [email protected]
with your order details, and we will investigate immediately and make sure this is properly resolved (replacement or refund as appropriate).
Joe
Yukon Design Studio
EK
Eve K.
Poor quality product, terrible customer service
I ordered two of the handmade door stoppers direct from the Yukon Design Studio website, the rat and lizard designs. To say the product is disappointing is an understatement. While I appreciate that there may be variability with handmade products, the minimum expectation is surely that the product resembles the design as pictured on the website in terms of size, shape, and general appearance. None of this was the case for the products I received. Furthermore, the door stoppers are extremely light, and would serve no functional purpose in keeping doors open. The quality of the crochet is also very poor, with the stuffing clearly visible.
Customer service is a disgrace, I contacted the company, including pictures of the products, twice in 12 days before receiving any response, and when they did reply they told me to follow the instructions on the Returns Page. This was pointless, as the Returns Page states "To return an item, please email customer service to obtain a Return Merchandise Authorization (RMA) number". I have sent three follow up emails in the three weeks since requesting this and have still received no response.
Response from Yukon Design StudioJan 7, 2026
Hi Eve,
I’m very sorry to read about your experience — this is certainly not what we want for our customers.
As our door stoppers are handmade, there can be some natural variation, but they should still match the overall size, shape, and functionality shown on our website. What you’re describing does not sound right, and we’d really like to understand what went wrong.
If possible, could you please upload a photo of the items you received? This will help us determine whether there was a faulty piece so we can fix the issue properly.
Regarding returns: there is no special authorization required. The RMA is simply your order number, and the return process is intended to be hassle-free. If this wasn’t clear or if you felt stuck, I sincerely apologize for that confusion.
We do want to resolve this fairly — either by replacement or refund — and I’m happy to assist as soon as we can review the items you received.
Kind regards,
Joe
Yukon Design Studio
DS
Dan S.
I ordered on December 14, still not here on Jan 1
I ordered on December 14, 2025 and as of January 1 it still hasn't arrived. Their tracking updates are useless, I have no idea where the product currently is or when it will arrive. Also, I could have bought it on Amazon for half the price and it would have arrived in three days. Don't buy from this company.
Response from Yukon Design StudioJan 2, 2026
Hi Dan,
I’m very sorry for the delay and the frustration this has caused.
A number of USPS shipments sent in mid-December experienced tracking interruptions, where updates stopped even though parcels were still moving through the system. We have been in contact with USPS, but unfortunately their investigation process has been slow and not very transparent.
When a shipment appears to be lost or does not arrive within a reasonable timeframe, we do not leave customers waiting. We resolve these cases by sending a replacement.
This situation is deeply frustrating for us as a small business as well, and we are actively working to resolve all impacted orders. If you’re affected, please contact us directly with your order number and we will take care of it.
Martin, Yukon Design Studio
