YOKKAOReviews of yokkao.com

Avoid. Ordered 2 items, one arrived plus an empty package company adamant posted. Checked on reviews this seems to be a regular thing. Don't waste your money or time.

Great quality, great fit and fast delivery 5*

I revised this review from one to two stars. I bought a pair of gloves and wanted to return them. They refused the return. I pointed out that UK consumer law is that any online order (nearly everything) can be returned, simply for a change of mind. They said that their returns policy only allows exchanges. Talking to the consumer helpline, I could have taken them to a small claims court, but the time this would have taken would not be worth it. So I eventually agreed to an exchange. Overall, they have been responsive to the returns request (hence two stars). But, they still violate basic consumer rights for on line orders.

My experience with this store has been deeply unsatisfactory, and I believe it is necessary to warn other consumers. First of all, the company does not have a return policy that complies with European Union regulations, which constitutes a serious violation of consumer rights. Secondly, they take no responsibility if the item is not delivered to the customer, refusing to refund the corresponding amount even when the product has not been received. Likewise, the store ignores the legal right of contract withdrawal, as established by Spanish and European legislation, preventing the customer from cancelling the purchase and receiving the corresponding refund through the original payment method. To make matters worse, the customer service is ineffective and clearly focused on protecting the company’s interests, offering no real solutions and showing no empathy towards the affected customer. In short, I do not recommend this store under any circumstances. My advice is to avoid making any purchases here to avoid unnecessary risks with your money and your consumer rights.

Do not buy from this company! Bought a pair of gloves from Yokkoa, didn’t like them and requested a return and refund. Gloves never used and removed from packaging briefly to inspect. Received notification that return/refund was not eligible. Automated response.

Yuliia, the customer service manager and her team went above and beyond in providing an exceptional customer experience. Appreciate the clear & prompt communication in every touch point as well as their solution based approach.

Absolute rubbish. My partner told me this was a good brand and he had ordered some bits from there before. so I ordered some shorts. They were the wrong size so needed to exchange. I paid to send them back to which they said they had received it and would exchange. Later then said they couldn’t exchange due to some rubbish and when I asked why said they then said they hadn’t recieved😂😂 after saying they received them! I showed the evidence which was a literal picture of it being delivered from evri and they denied it. It had literal stacks of boxing gloves parcels. Never heard from them so they have my money and the shorts 🤣 absolute disgrace and poor customer service will never use or recommend this brand to anyone I train with ever.

Dishonest company. "Sometimes, with intricate designs, these small imperfections can appear, but they're intentional elements of the artwork. It's not a pen mark, but rather a print detail that's consistent across the batch." If you buy a t shirt from Yokkao don't expect it to look like the website image. What look like pen marks on bold white writing are "actually a part of the print design". Thank you to Yuliia (Yokkao Customer Service Manager) for clarifying. In reply to Yokkao: You only have 1 star reviews this year. Your quality standards are low. If you have an issue printing some t shirt designs, that is your issue to manage, and you should not pass this issue on to your customers. No one wants to return your defective items at their own expense. Your refund policy is simply terrible.