YOKKAOReviews of yokkao.com

Yokkao ist nicht zu empfehlen. Ein bestelltes Shirt ist offensichtlich an eine falsche Adresse geliefert worden und nie bei mir angekommen. Auch der Leiferdienst DPD entzieht sich der Verantwortung. Yokkao schreibt dauernd, ich solle ein Foto meines Zustellortes und des Briefkastens senden. Beides habe ich mehrfach getan. Leider will man das Problem offensichtlich nicht verstehen, um sich der Entschädigung zu entziehen. 45 € in den Sand gesetzt. Es sollte ein Geschenk werden. Es war mir eine Lehre.

Accidentally bought the same item twice. Return policy rejected my request to give me a refund. Unbelievable. No one wants store credit for stuff that is extremely overpriced. Never ordering from here again.

I simply cannot recommend shopping at Yokkao, which is a shame because their products themselves are good quality (the only reason this is not a lower score). I purchased multiple items from the website in November and December 2025. After carefully using their sizing guide to select the correct sizes, I discovered upon delivery that the sizing was completely inaccurate. For example, I am 188cm (6ft 2) and the large shin guards extend past my knee. I requested an exchange (for a medium) and was then required to submit multiple photos, provide various body measurements, and pay for the return postage as well as the shipping cost for the replacement, despite the fact that I followed their sizing guide exactly. On top of this, I was informed I would also need to pay the price difference because the original item had an automatic discount applied at the time of purchase. To be clear: it appears Yokkao do not offer refunds. If you want an exchange, you must pay return shipping, pay shipping again for the replacement, and you lose any discount applied to your original order. To make matters worse, some items I paid to return for exchange are now “no longer available”, and I have been offered store credit instead; again, because they do not provide refunds. So, after spending hundreds of pounds, I am left with some decent equipment, a t-shirt that is far larger than stated on the website, another that is far too small, and store credit I cannot use for the item I originally wanted. This is simply terrible customer service. Importantly, the customer service agents themselves were polite and professional throughout. The issue lies entirely with Yokkao’s store policies, which place all the risk on the customer and, based on the circumstances described above, may not be compliant with UK consumer law. On a separate note: during this same period, I made a purchase of multiple items from Hayabusa. The majority fit exactly according to their sizing guide; however, one item was quite tight. After contacting their customer service, they immediately offered a full refund. Once I uploaded the return tracking number to their system, the refund was automatically processed without having to wait for the item to be received. This allowed me to place a separate order for a larger size straight away. The customer service representative also ensured free shipping and applied a discount so I did not miss out on my Black Friday offer. That is customer service done right.

Bought 2 items 28. nov, and it isn’t even been packed in yet (19. December now). I sent an email and have been waiting for over a week without any answer…. I don’t think it’s a scam, but it’s definitely something wrong with their shipments and customer service…

Dreadful customer service. My item has been sat more than 14 days according to the tracking number and has not been delivered. Yokkao has assumed no responsibility, and suggested it's my issue to solve. They suggested I should have taken out shipping insurance, which does not shift delivery responsibility to the customer. Overall a disastrous level of customer service. It's not hard to see why they have such bad customer ratings. Do not waste your time.

Disappointed with Customer Service and Defective Product I purchased a pair of shin guards from this company, and unfortunately, they arrived defective — the stitching was clearly off. I only tried them once at home, and as soon as I noticed the defect, I immediately contacted customer service to request a resolution. Initially, I was offered a refund in an earlier email, but now, they are refusing to honor that and are only offering a replacement, despite the fact that the product is clearly faulty. I’ve made it clear that I haven’t used the product beyond that initial check, and under EU consumer law, I am entitled to a full refund for defective goods, regardless of minimal usage. I have referenced these laws, but the company still refuses to process a refund. I am extremely disappointed with both the defective product and the lack of proper customer service. I will not accept a replacement and will be pursuing legal action if this issue isn’t resolved promptly. Avoid this company if you value your rights as a consumer.

Colis jamais reçu. Commande le 20 octobre avec 4-5 jours de livraison annoncé et j’ai toujours rien. Mon colis fait des aller retour entre la France et les pays de l’Est. Personne ne répond par mail et je ne sais pas quoi faire pour récupérer ma commande ou me faire rembourser. C’est honteux

Ho fatto un ordine e immediatamente mi sono accorta di aver sbagliato taglia. Ho scritto due mail un minuto dopo l’ordine chiedendo di poter cambiare la taglia. Mi hanno risposto 3 giorni dopo dicendo che ormai avevano processato l’ordine. Non ci sarebbero problemi se non avessi speso 240 euro con 9 euro di spedizione ma per cambiare qualcosa devi pagare altre due spedizioni. Io lo trovo vergognoso far pagare la spedizione a qualcuno che spende più di 200 euro. Per non parlare del loro servizio clienti imbarazzante. Mai più. Comprerò da SkS