YOKKAOReviews of yokkao.com

Bought a pair of shorts and received them in about 2-3 weeks. True to size good materials

I bought a pair of gloves that I never received. I reached out to yokkao, and in the beginning they were very receptive, and told me they were figuring it out with the delivery services. Then they stopped getting back to me, and now somehow their email is invalid when I try to reach out to them. I have tried contacting yokkao throughout their website and no one is getting back to me. Horrible customer service, I have spent over $100 on those gloves that I got no feedback of any kind on. Horrible company that doesn’t care about it’s customers.

This all started back in February with my first order from them. I ordered a simple kicking pad and some focus mitts for my kids. I waited for several weeks then they contacted me and told me the color combination I ordered has been discontinued. So I changed it out for the tiffany color which was a pre-order item so I figured i would get a vest and some freestyle kicking pads to match. 4 months go by before I finally get my first order (pads & mitts) The second half of the order has still not showed up. I've been in contact with them for weeks now they marked my order as fulfilled and shipped on the 9th of September six months after purchase. It's now the 24th of September customer service reached out to me, and said its still in production and will ship out mid October. We'll see how it goes but at this point its going to be 7 months before I get my order according to yokkao. If you're reading this PLEASE use a different company like combat corner. I wish I had read trustpilot before I purchased from them. I will never buy nothing from them ever again.

Be aware that this company and its Customer Service are terrible. I only needed an exchange in size, but they refused because I had passed their 14-day return policy by 3 days. I WILL NEVER buy from them again.

An absolute nightmare. The product was listed without specific measurements, so I ordered size L, which turned out to be far too small. After returning it, I was scammed — I never received anything back. I strongly advise against shopping with this company.

I really wanted to love Yokkao, but my recent experience with their customer service has been incredibly frustrating. I ordered shin guards and followed the size guide exactly, but the guards that arrived were way too big. The product page didn’t list actual measurements, so I had no way of knowing the fit would be off. I followed the height guide, but my shins are shorter than average for my height — making the guards far too large. When I tried to return them, I had to go through 11 emails just to get basic return instructions. I was asked to send multiple sets of photos — including duplicates of ones I’d already sent — as if my previous messages weren’t even read. It felt like I was being made to prove myself instead of being helped. In the end, they stuck firmly to their “no refunds on discounted items” rule and only offered store credit, despite the issue being tied to missing product information. Throughout the exchanges I had to repeatedly ask for return instructions, while continuing to be polite, cooperative, and even praising the quality of the gear. I wanted to give them my money, and they made it incredibly difficult to do so. Now I've spent $130 on shin guards and $35 for shipping them back. I don't have a single piece of Yokkao that I can comfortably wear, yet I've spent $165. After all this, I assume I'll receive store credit as promised, but at this point, I don't want to represent their brand. Since I'm getting store credit (given they keep their word), I asked for free shipping for my next order, which they promptly denied. Unfortunately, I am not made of money, and the $35 to return my guards + shipping costs of whatever I order with my store credit is incredibly irksome. I will warn everyone in my gym, everyone I encounter at fights/events, and any newbie who is looking for gear to spend their money elsewhere. It won't be hard- I'll just tell the truth. To be fair, the gear itself is well-made, and the hassle of dealing with their returns has convinced me not to order again. There are other Muay Thai brands (like Muay Thai Addict) that make exchanges simple and actually put the customer first. Yokkao has sick gear, but a sickening process for customers. Save your time, money, and self-respect by shopping elsewhere.

I wrote a previous review pretty unhappy with customer service. They rectified my experience by splitting my bundle to get my equipment to me faster. I appreciated this very much saving me from having to use loaner equipment any further. I will say the build quality is unrivaled. I am very happy with the fit of the shin pads and gloves. You can tell they are hand made by the stitching. That makes a difference having a larger diameter thread. Padding is thick but not heavy. Overall I am satisfied with my purchase and will probably by more from them knowing that they are so well mad. I will make sure not to need them quickly and plan ahead to accommodate my expectations of arrival. Thank you for making things right Yokkao.

I ordered the flame full kit, shorts gloves and shin guards. Beautiful and arrived within 7 days of purchasing. All happy about it i just ordered two other bundles. All good.. 😊… Then I decided to read the reviews. My order is due to arrive Friday. Let’s see. So far great experience though.. (2 days later) Today is Thursday, one day before scheduled delivery and my kits just arrived. I ordered three times in a month and a half and everything arrived on time or early, great quality and nicely packaged. Thanks again Yokkao team, Gatien from London UK..