YOKKAOReviews of yokkao.com

Response from YOKKAOApr 14, 2025

Hello, Thank you for your feedback, and we sincerely apologize for the frustration you've experienced. We understand how disappointing delays can be, especially when waiting for a pre-order item. We would like to clarify that your order contained a pre-order item, and as indicated in our FAQs and communicated to you, the estimated delivery time for pre-orders is typically 6-8 weeks. However, please note that these timelines can sometimes be subject to change. We always strive to keep our customers informed and, in your case, we have made every effort to provide updates and offer alternative solutions. As part of our commitment to customer satisfaction, we offered the option to switch to a different model for faster delivery. Additionally, we split your order so that you could receive one of the items sooner, at no extra cost to you. One of the items is currently on its way to you, while the other is en route to our EU warehouse from Thailand. We truly value your business and hope that you will give us the opportunity to resolve this matter. If you have any further concerns or questions, please don’t hesitate to reach out to us directly.

Response from YOKKAOApr 14, 2025

Dear George, We sincerely apologize for any frustration this situation may have caused. After thoroughly reviewing the matter, we discovered that the odor reported was caused by the packaging material used during transit, rather than the product itself. We understand that this may have been confusing, and we're grateful for the opportunity to resolve this issue. We have already processed the return and exchange, and we’ve taken extra steps to ensure that this type of issue does not happen in the future. We value feedback and strive to improve our services, and we're sorry for any inconvenience caused during this process. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Response from YOKKAOMar 6, 2025

Greetings, We sincerely appreciate your feedback and regret to hear about your experience. While we were unable to locate your order due to the lack of contact details, we would still like to address the concerns you raised. Regarding the shipping timeline, the delays you described are not typical unless the item was a pre-order. Pre-order items require 6-8 weeks for production, and this timeframe aligns with your waiting period. All pre-order items are clearly labeled on the product page before purchase, along with an estimated arrival date. Additionally, if your order contained both pre-order and in-stock items, we likely split the shipment to ensure that available items reached you sooner while the pre-order items shipped once ready; this could be a case for why you did not receive a complete order. But we apologize if any items were missing from your initial shipment. Regarding the exchange process, our policy states that refunds are only offered for defective items or order errors on our part. If a refund was not provided, it is likely that you received the size you originally ordered but found it did not fit. We offer size exchanges in such cases, but as with all retail operations, the availability of the exchange item is dependent on stock levels. If the requested size was unavailable at the time of exchange, we provided store credit, which can be used to purchase the item when it is back in stock or to select an alternative product. In some cases, pre-ordering the required size may also be an option. Kindly note that our return policy is fully available on our website and must be accepted by customers before submitting an exchange request. While we always strive to provide the best customer service, we cannot verify the communication details in this case. However, we take your feedback seriously and will continue working on improving our service. We understand your frustration and regret that we did not meet your expectations. If you need further assistance, we encourage you to reach out to our support team so we can better address your concerns.

Response from YOKKAOFeb 12, 2025

Dear Rob, We appreciate your feedback and are sorry to hear about your dissatisfaction with our return policy. However, we want to clarify the facts surrounding your return. When we received the shin guards, they were not in a resellable condition. They had visible signs of use and indications of wear. These issues were not mentioned when you initially received the item or when you submitted the return request, meaning the product was in this state after being in your possession. As stated in our return policy—which all customers must read and accept before submitting a return request—items must be returned in brand-new condition to be eligible for a refund or exchange. This policy is in place to ensure that all customers receive unused, high-quality products. We provided clear photographic evidence of the condition of the returned item and explained why it could not be restocked or resold. We understand this may not be the outcome you were hoping for, but we must uphold our policies consistently and fairly for all customers. Our customer support team has contacted you via email to address this matter and offered a solution to arrange the shipping of the item back to you. We appreciate your understanding on this.

Response from YOKKAOJan 22, 2025

Dear Carlos, Thank you for sharing your feedback. We understand your frustration regarding the delay and the return of your package. We take all customer concerns seriously, and we would like to clarify the situation. We would like to clarify that, your order was processed, and shipped within our standard three-day processing time. Unfortunately, the package was returned to us due to either an incorrect address or an unsuccessful delivery attempt. We are unable to access full tracking details from the carrier, but packages are generally returned in such cases. Upon receiving your inquiry, we notified you that the reshipping fee is required to send the package again, as the package was already returned to us. The reshipping fee was necessary to cover the costs of sending the package back to you, and this fee is non-refundable, as it was charged to cover the shipping expense. We have already submitted your order for fulfillment and are in the process of sending the package again. We also reiterated that if the address provided is incorrect, the package may be returned again, as we cannot change delivery details once the package has been handed to the carrier. We genuinely value your business and want to ensure that your package reaches you. If there’s anything further you would like to discuss, please feel free to reach out directly.