YOKKAOReviews of yokkao.com

Student daughter generously bought a pair of Muay Thai boxing shirts for her brother for Xmas. Unfortunately they were too small but the return window had closed as it was only 14 days. Given that this was a present and at Xmas time it would not be unreasonable to extend the returns policy as a goodwill gesture the company were not willing to do so. The shorts themselves are of good quality and we wanted to exchange them for a bigger size but the company were unrelenting. I would not recommend this company because of this, especially at Xmas and especially when other companies offer a much better exchange. UPDATE Only after replying to the unrelenting email stating that I would leave a negative review, did the company state that if I sent photos of the item then they would review the situation: ‘ Once we receive the requested images, I will review them with our team and discuss if an exchange can still be accommodated, as it has been over a month since the order was delivered’ But this was still not a guarantee that an exchange would be approved. And even if it did and the next size didn’t fit either would a refund be forthcoming? In the end I wasn’t filled with confidence that the eventual outcome would be positive or worth the hassle, especially reading other reviews, so my son did indeed decide to take his chances reselling them instead.

I received a damaged item and was told that I would need to pay for the return of the item. Then I was told that I can’t have a full refund for the item that didn’t arrive in an acceptable condition. After multiple emails back and fourth I requested to replace them and they said the colour was out of stock and refused to exchange them for an alternative colour in my size. I am still without a resolution and the whole process has been unprofessional and I have wasted my own time. Terrible experience!

Great gear worth the waiting

I should have seen that their Trustpilot reviews were so bad in the UK prior to purchasing, now I know why. I received a damaged product and once I contacted customer service, they insisted that it was because of the courier and not a manufacturing fault, they refused my return request. The product came in extensive protective packaging so it is almost impossible the problem lies with the courier. The worst customer service, if you receive a damaged product, you can be certain they will not let you return it. They take weeks to reply to emails, yet you can be certain they will be quick to reply back to negative reviews so they can continue offering the same subpar customer experience.

La lían 2 veces con el envío teniendo que pagar yo el reenvio. Al liarla por tercera vez quieren que vuelva a pagar un reenvío y encima me dicen que no me devuelven el dinero. Un despropósito total.

Worst customer service of any company I’ve ever dealt with. Long story short, started an exchange for a larger size, I paid $15 to ship it back to them. Then they email me saying that the exchange was never approved (even though I started the exchange online and it was approved and Yokkao gave me a return slip) and they want me to pay a restock fee of 20% and then you have to pay to have the new shorts shipped back. So just to get a larger size I’m paying $42 in shipping and restock fees for a $69 pair of shorts. I told them if they communicated clearly I would’ve just gave the shirts to a friend and bought a new pair. EVERY ERROR in this whole process was made by Yokkao and If Yokkao cares to respond I have the whole email communication thread in which they clearly make no sense at all. They have such a petty and cheap customer service model that they lost a repeat customer over some petty 20% restock fee. 🥴

Products are good but customer service is the worst I have seen so far. I accidentally ordered the wrong shorts and mailed them the EXACT SAME day to ask them to cancel the order or switch the model of the shorts. Both was denied and with the explanation that it has already been shipped (which is wrong, last Yokkao order took 2 month to arrive). I then asked kindly to return the shorts since in Germany we have 14 days of return policy BY LAW, only to get the response that it’s not possible to return and I have to take legal action otherwise. I’m very sorry because the shorts are nice but customer service leads me to never order/buy from Yokkao again,

My daughter had £150 taken out her account by this company and has never ordered or even heard of them before!!! An absolute disgrace - her bank are investigating. She is trying to contact them every day but no response!!!! Awful!!!