Jason
Quality products but AVOID purchasing from website
I simply cannot recommend shopping at Yokkao, which is a shame because their products themselves are good quality (the only reason this is not a lower score). I purchased multiple items from the website in November and December 2025. After carefully using their sizing guide to select the correct sizes, I discovered upon delivery that the sizing was completely inaccurate. For example, I am 188cm (6ft 2) and the large shin guards extend past my knee. I requested an exchange (for a medium) and was then required to submit multiple photos, provide various body measurements, and pay for the return postage as well as the shipping cost for the replacement, despite the fact that I followed their sizing guide exactly. On top of this, I was informed I would also need to pay the price difference because the original item had an automatic discount applied at the time of purchase. To be clear: it appears Yokkao do not offer refunds. If you want an exchange, you must pay return shipping, pay shipping again for the replacement, and you lose any discount applied to your original order. To make matters worse, some items I paid to return for exchange are now “no longer available”, and I have been offered store credit instead; again, because they do not provide refunds. So, after spending hundreds of pounds, I am left with some decent equipment, a t-shirt that is far larger than stated on the website, another that is far too small, and store credit I cannot use for the item I originally wanted. This is simply terrible customer service. Importantly, the customer service agents themselves were polite and professional throughout. The issue lies entirely with Yokkao’s store policies, which place all the risk on the customer and, based on the circumstances described above, may not be compliant with UK consumer law. On a separate note: during this same period, I made a purchase of multiple items from Hayabusa. The majority fit exactly according to their sizing guide; however, one item was quite tight. After contacting their customer service, they immediately offered a full refund. Once I uploaded the return tracking number to their system, the refund was automatically processed without having to wait for the item to be received. This allowed me to place a separate order for a larger size straight away. The customer service representative also ensured free shipping and applied a discount so I did not miss out on my Black Friday offer. That is customer service done right.
Response from YOKKAODec 29, 2025
Dear Valued customer, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with sizing and exchanges did not meet your expectations. While our sizing guides are based on manufacturer specifications, fit can vary depending on body proportions and personal preference, especially for protective equipment. For this reason, when an exchange is requested, we may ask for photos and measurements to help ensure the most suitable alternative is selected. As outlined in our store policies, we do not offer refunds on delivered items. Exchanges are subject to availability, with return and reshipping costs covered by the customer. Promotional discounts applied at the time of purchase cannot always be carried over. If an exchanged item becomes unavailable, store credit is offered as an alternative. We appreciate your acknowledgment of our customer service team’s professionalism and regret that the overall experience was disappointing. Your feedback has been noted and will be reviewed internally. YOKKAO Team