YesWelderReviews of yeswelder.com

I ordered my first welder and gear from yeswelder. The gear was shipped with a different company than the gear. The welder arrived well and as planned but the gear ended up not being delivered. Ana of the yeswelder team coached me on how to follow up with the shipping company. When the package was not to be found, Ana took care of filing a claim with the shipping company from her end and arranged for replacement gear to be shipped out to me within a week. I am very grateful to her and the yeswelder team and look forward to learning to weld! After this experience, I will definitely look to yeswelder first for anything else I might need in my welding future. Highly recommend this company :-)

My welder ended up breaking out of nowhere and just showing over current fault every time I turned it on and Ana the support agent sent me a new replacement right away

I decided to go with a YesWelder product for my professional shop. I hesitated to do business online but I was short on time and the CT2050 had all of the features I was looking for. I can't say there wasn't any hiccups, because there were...two in fact. But in both cases Raymond at YesWelder support took care of the issue. BTW, he answered his emails, and when I called a real person answered the phone. I really couldn't ask for more. If you are an executive at YesWelder reading these reviews, you should thank Raymond for representing your brand and providing a rare level of customer service, professionalism and courtesy. You guys are a class act. I have three welding shops within 30 minutes of my shop, but I would buy from YesWelder again without hesitation.

I bought a LYG-0V-900B Flip-up Auto-darkening Welding Helmet and I like the features of the helmet and when it works it works well as described. The issue I have is the service provided after the purchase. After only using the helmet about 2 times, the battery fully charged only lasted about 90 minutes. There was no warning of the battery dying until I struck an arc and it was really bright, I contacted YesWelder and after multiple emails back and forth, sending videos to them as they requested, they said that the rechargeable battery was bad. They refunded me $30 and told me to purchase a new battery and replace the existing one. At first I thought this was reasonable until I couldn't figure out how to access the battery, as it was sealed in the helmet. When I inquired to YesWelder about this, they told me I would have to cut open the helmet, re-solder a new battery into the circuit board and then glue the helmet back together. This was totally unacceptable, The helmet is nice in theory, and this one could just be a bad battery, but the service after the sale is horrific. I would stay away from YesWelder as their post purchase service is not worth what you pay for. I bought a different brand helmet and it is amazing. There are better helmets out there, cheaper and with better post purchase service. After I posted the review to let others know about what I experienced with YesWelder, they did contact me to "make it right." They did offer to refund my purchase or send a replacement. The helmet I received might have been just a lemon and not the quality they usually have in their products. I don't mind the hoop jumping that I had to do to vet out if I was just trying to commit a fraud against the company. However once they determined the helmet was not up to their normal quality they should have fixed the issue, rather than just shutting me down as the little guy.

Ana was extremely considerate and diligent in her response to bring a real solution to my problem. She was very supportive and understanding, and all within a really quick time frame. Her actions will surely be remembered in the future when I think about purchases in the future.

I've had great customer experiences with YesWelder. Raymond helped resolve a missing shipment for me and did so with care and professionalism.

Customer service was great. And the response was fast

Thanks to Ana and Raymond, Yeswelder teem. Stayed in contact through the replacement period after welder 200 acsc tig shorted out. Good product Company. With that kind of service will buy again.