jeff A.
I bought 270k yeswelder mig side did…
I bought 270k yeswelder mig side did not work had no power on that side so I called in they sent me a nother one same thing stick welder side work but when you went to mig side no power they acted like they did not know what was wrong I had to send video to them Anna email me told me I had ground wrong and what I was doing was touching if wire straight to ground so I could show them there was no arc at all I told them I would try different welder. But Anna took it upon her self to send the my money back on a card I did not have anymore my bank change everyone cards and The extras that I had bought for that welder i got nothing tell me what good are they if you don’t have welder goes with them?
Response from YesWelderSep 2, 2024
We're very sorry for giving you a less stellar experience on your purchase with us. We value each of our customers and we aim to resolve each concern ASAP. We hope you understand that we did all the necessary solutions we have come up with on your concern. A replacement was provided as well as a refund. The refund, as we have mentioned to you, will go back to the original payment method used in your order. If it is not possible, we request your cooperation in providing us necessary screenshots showing us that the bank declined the information we are providing you for the funds to go through and let us contact your bank on your behalf. However, we have not received any information or cooperation from you in resolving this concern. If you can kindly respond back to our last email to you, we will gladly resolve this concern immediately. Again, our apologies for any inconvenience caused.