Jerry S.
Happy with Phonax Hearing Aids
I purchased the Phonak Waterproof Digital Bluetooth hearing aids. Since I had Phonak in the past, I expected a good product. Thus far, I am not disappointed. This company has thus far provided me with excellent service and availability to answer questions. The audiologists came to my home and did the hearing test. The audiologists also did the hearing aid fittings. At first, when I was told that the testing would be done in my home, I was skeptical about the accuracy of such a test performed in my home and not in a "sound-proof" room. The result was very, very good. How do I know this? I know this because I had had two hearing tests done within a month of the one done in my home. The results were the same. The only problem I had at first was with the app. The company had changed the app without any notice. The hearing aids would not connect using the new app. I notified YES HEARING and was given a Phonax customer service number. At Phonax, the representative walked me through the connecting process. I have not experienced any problems since.



