Yes HearingReviews of yeshearing.com

The hearing aid price I paid was over $2000.00 cheaper than from a brick and mortar place. Only thing that stops me from give 5 stars is an issue I am having getting a device I was told would be free and shipped overnight. It's been close to 4 days and no device or tracking number. I called my support person and even she can't understand why it hasn't shipped yet. I feel not being told there is a delay or the reason why is not good customer service practice. At least it hasn't cost me any money. Other than that the service has been great. Updated 5/11/23. Just got a call explaining the delay. The device was shipped to my hearing aid servicer instead of me. They said they will send him a shipping label so he can send it to me and I won't have to wait until my follow-up appointment date. So we shall see how that goes. Updated 5/15/23. Finally tracking information from Fedex.supposedly shipped 5/11/23. FedEx just shows shipping label created then, but they haven't received the package yet. FedEx shows label shows being shipped 2 day overnight. Obviously over 2 days and FedEx shows they haven't even received the package yet. This is starting to sound like a never ending saga. Update 5/21/23. Finally received the free device. My hearing aid service person tried to get it to work right Even he said he sees why they offered this item for free. It only works on Apple devices not Android. Of course I only have Android devices. At least it didn't cost me a dime and was more of a whistle and bell anyways. The service person got my aids working perfectly and I love them. Guess that's 75% win.

This is a small time, fly by night start up company, who is quick to take your order and then issues substandard service after that. Buyer beware, as we still haven't received our money back. Sham operation if you ask me. 4,000 and no customer care or service

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Yes hearing provided timely technical assistance that I needed with my hearing aids the staff was very professional and very helpful I appreciate the attention that was given to solve the problem.

Initially received hearing aids that stopped working after 3 months. YesHearing was satisfactory in negotiations in replacing them with a different product one day after warranty expired.

Yes Hearing lied to me. The salesperson said I would get 2 years of service which included aid adjustments and supplies. After my purchase, the Yes Hearing customer service contact also repeated that I would get 2 years of service, including supplies. So, when I needed to resupply my wax filters, I contacted Yes Hearing who THEN said, they only supply supplies for 3 months! They tell me one thing until they get my $4000 and then they say another after they get it. This kind of bait and switch is the kind of thing that online companies like Yes Hearing think they can get away with, even if it is illegal. Don't let them lie to you. Go to a reputable hearing aid retailer and avoid getting ripped off like I did.

I recently had an issue with my left ear Phonak Audeo P90 R hearing aid. The issue was identified and I was sent a new receiver. Hailey and Kyra were both very helpful with resolving my concerns to my complete satisfaction.

Hailey Tappan provides superb service in her role. She as the PCC Lead was/is outstanding. She educated me on her role, made sure I received my hearing aids in a timely manner, setup appointments with Emily Camacho (Audiologist), answers questions and follows up on request that I require. Emily Camacho is a wonderful Audiologist. She gave me a hearing test, setup and installed programs on my hearing aides, gave me specific instructions on how to use and maintain my hearing aides. Emily is very pleasant, patient, easy to understand and follows up on things that require action.