Susan B.
Leyla & Care Team, Yes Hearing
Review is for Yes Hearing, Leyla Muhamed and the Care Team. My initial fitting with a home visit (son’s home upstate New York) was less than stellar, and when I started having issues, Leyla and care team have been super helpful. I bought in upstate New York while visiting my son. I live in a relatively remote part of Alaska. Remote help was not satisfactory, so when I lost a charger at airport, replacement came quickly. Then fit issues came up: one side would not stay on my ear and eventually lost due to improper length of receiver wires and too small domes. The APP map had not been changed to my hometown. Got new aid Leyla and team got me what I needed in terms of proper fitting receiver wires and domes. Then I did have to find someone in state to help me and she and Team got the App software to an audiologist in a town two hours away to get them paired and new preferences set and local map. Now the replacement charger has quit, so just waiting for replacement and I should be good to go after another two hour drive. Leyla and team have been with me throughout this odd set of occurrences and circumstances since March without ever a negative attitude, so five stars and thank you!



