YarboReviews of yarbo.com

I have been with Yarbo with their latest M1 mower, and snow plow through the winter of 2024 and now the latest mower pro. I had issues with the plow and was quickly sent a replacement. excellent customer. the time zone thing makes some response time inconvenient, while i was trying to learn the product utilizing customer service. but their products work! there are settings that are more cutting edge that cause glitches such as vision sensors, that will sometimes try to avoid shadows. but setting the mower to gentle contact it works great. I travel alot and now I dont have to come home to a mess of a lawn or deep snow in the driveway. love it! worth the investment.

Initially, Yarbo support was TERRIBLE! I had to email the CEO to get the proper response to my initial questions. Once I was able to get the right amount of attention, all my issues were resolved. Even though I had issues with setup and GPS, support did resolve these to my satisfactions. My biggest issue is that documentation is not detailed enough for technical users. I am giving 3 stars only because of the initial experience with support. Product is great, once you can get it operational.

Customer service and support is exceptional. I have been with Yarbo since the early Kickstarter days. I have had the 2023 model (snowblower) which was great, but had challenges. I upgraded to the 2024 model with all the attachments. I had great success with the snowblower, but the core had to be replaced a couple times. Very quick response and turn around time, with no hassles. I used the lawn mower attachment the entire summer (over 3.5 acres) with great success. Each update made it better. I haven't used my ride mower at all. I usually do some edge trimming with Yarbo is doing it's thing. I upgraded to the lawn mower pro and can't wait to put it to the test. Unfortunately, just before receiving my lawn mover pro, my core started having battery charging issues. Customer service has been working with me to resolve this. That is the main reason I am giving a 5 star review. Yarbo is a great concept, and a work in progress. I expect bumps along the way. As frustrating as it may be, the exceptional customer service makes the experience worth it.

I did a tremendous amount of research on robotic mowers before finally ordering the Yarbo. I was concerned that I didn't know the company at all, and this is a large investment. I had seen numerous complaints about quality and service online, but after a month, my experience has thankfully been much different. Are there still improvements needed? Yes. But, if you are willing to put in the time to setup the mower correctly, it will absolutely work. The first thing you will notice when you unbox is that this is a serious machine. The weight and build quality are very nice. The instructions could use some work, but overall, the manuals are pretty good. It's pretty easy to get the mower setup, but you have to get the data center setup in a great area. No shortcuts here! I opened support tickets and they are very responsive. I usually can get at least 1-2 replies per day on questions. I have some initial issues that I'm still using workarounds for, but the tickets are still open and someone updates me on status (at least letting me know they are still looking into it). What would make my experience 5 star? Instruction manuals could use improvement. Also, easier to locate maintenance instructions like tightening tracks, greasing the tracks, etc. Also, working out these vision bugs.

I originally got my Yarbo from KickStarter, so right when it started, and have since upgraded to the 2024 version. The initial product lacked a little power, but the 2024 edition has been great, I have all "original" products, so the snow blower, the lawn mower and the leaf blower. I have used the snow blower for 2 years now, and the mower for 1 year, considering the size of my land, I'm impressed with the units. I did have some issues early on, and one this year where the robot didn't recognize my truck, and got stuck under it, but Yarbo was fantastic in helping me, any time I reached out to their support I got the help I needed. That's what mostly motivated my 5 starts, they have always been helpful!

So far so good. Yarbo is by no means perfect. However I will say that my lawn looks better than it ever has and my yarbo has certainly become the talk of the neighborhood. I've had a few issues with broken cutting disks, trailer hitches and the charging pad. With that said, I reached out to support each time and they sent me replacements with no issue. There is definitely a learning curve, but overall I would recommend yarbo to others.

Have only had for a month with the Mower Pro. So far it has exceeded my expectations. It has replaced to competitor lawn mowers with one.

My personal experience . Yarbo has come from a concept company to a full on production . It took some time but they are getting it right . With a full sized 1.5 acre lot the mower cuts the area in 12 hours . The bonus is you can snap a snowblower head on and use it in the winter . Most machines will not even come close to this one , it cuts behind buildings , around trees and always makes it back to the doc . As far as rapid response in dealing with any malfunctions the company is. A plus . The programmers first check to see if there is a glitch in code . If not a new package is sent and on your door step in a few days depending on the area and location you’re sitting at . You then simply return the defective part which they cover . So you’re not left in the cold . Is it perfect .. every machine when taken out into the wild will encounter issues but they fix it .. they don’t leave you in then cold . Very worth while , very good team .