YarboReviews of yarbo.com

Response from YarboOct 8, 2026

Hi there, First, I'm truly sorry to hear about your disappointing experience with Yarbo so far. I understand that you purchased Yarbo with the expectation that it would save you time and effort, not require you to spend more than 40 hours trying to get it working properly. This is certainly not the experience we want for our users. I'd like to address each of your concerns: 1. Delivery: I apologize for the inconvenience caused by the shipments arriving separately. Due to Yarbo's size, weight, and inventory availability, different components may be shipped in separate packages. We understand how frustrating it can be to wait for everything to arrive before you can begin setting up your system. 2. Assembly Instructions: Thank you for pointing this out. I'll share your feedback with our documentation team to review the instructions and help prevent similar confusion in the future. If you happen to remember which steps were unclear or out of order, we'd really appreciate it if you could share them with us. 3. App Visibility: I understand how difficult it can be to read the screen outdoors, especially in direct sunlight. I'll pass your feedback along to our App team for further review and improvement. 4. Software Complexity: We aim to provide users with flexible settings and features so Yarbo can adapt to different yard layouts and needs. However, we also recognize that having more features shouldn't come at the expense of ease of use. We'll continue working to make the App more intuitive and user-friendly. 5. App Screen Compatibility: Could you please let us know your phone model? This will help our team investigate the display issue and improve compatibility with different screen sizes. 6. Mowing Performance: Based on your description, Yarbo should be capable of handling your lawn. I'm particularly concerned that you've spent so much time troubleshooting without achieving satisfactory mowing results. Could you please share your support ticket number with me? I'd like to personally follow up on your case and involve one of our experienced Field Service Engineers to thoroughly investigate the issue and work toward a proper resolution. I'd also be happy to communicate with you directly. Please feel free to reach out to me at [email protected], and I'll personally follow up to help move things forward. Once again, I'm sincerely sorry for the frustration and time you've spent dealing with these issues. We appreciate you sharing such detailed feedback, and I hope we can help turn your experience around and get Yarbo working the way you originally expected. Best regards, Team Yarbo

Response from YarboAug 31, 2026

Hi there, We’re sincerely sorry that Yarbo has not met your expectations in this area, and we completely understand your concern, especially given the examples you described. We want to acknowledge that obstacle detection and avoidance is still an area where we have room to improve, and it remains an important part of our ongoing, long-term optimization. At the same time, we don’t want to simply treat what you experienced as a general limitation — we’d also like to investigate your specific case and understand why Yarbo continued moving after encountering these obstacles. Could you please let us know which obstacle avoidance mode you were using? With Moderate Bypass or Sensitive Bypass, Yarbo should normally detect and avoid obstacles through its vision system. With Gentle Contact, Yarbo may make contact using the bumper before attempting to avoid the obstacle. Based on what you described, we’d like to determine whether the issue was related to visual detection or what happened after the bumper was triggered. If possible, please share the related photos/videos, your obstacle avoidance setting, and your ticket number with us. We’d like to review the case in detail and identify the root cause. While we’ll continue improving Yarbo’s overall obstacle detection and avoidance capabilities, we also want to make sure your individual experience is properly investigated and addressed. Thank you for bringing this to our attention.

Response from YarboAug 20, 2026

Bonjour, nous sommes sincèrement désolés pour cette expérience, ainsi que pour le manque de suivi de votre dossier. Ce n’est clairement pas l’expérience que nous souhaitons offrir à nos clients. Nous souhaitons vous aider à résoudre le problème rencontré avec votre Yarbo. Malheureusement, nous ne parvenons pas à retrouver votre dossier avec les informations disponibles ici. Pourriez-vous nous communiquer votre numéro de ticket ? Nous pourrons ainsi retrouver votre dossier, vérifier son statut et faire le nécessaire avec notre équipe pour faire avancer la résolution. Nous vérifierons également ce qui s’est passé dans le suivi de votre demande. Votre dossier n’aurait pas dû rester sans nouvelles pendant une période aussi longue, et nous prenons ce problème au sérieux. Nous espérons pouvoir reprendre correctement votre dossier et résoudre la situation au plus vite. Remarque : ce message a été traduit automatiquement. Veuillez nous excuser si certaines formulations peuvent sembler peu naturelles.

Response from YarboAug 18, 2026

Hi there, We’re truly sorry to hear about the experience you’ve had with Yarbo. We understand how frustrating it must be to invest this much time and money into the system and still feel that the products have not delivered the experience you expected. We also apologize for the delays you experienced with the Lawn Mower Pro and Trimmer. Product development and logistics challenges affected the original delivery timeline, and we understand the disappointment this caused. We’ve reviewed your previous support history and noticed that your earlier after-sales cases were mainly related to the Snow Blower, including the damaged motor drive assembly caused by the broken snap ring. We’d like to make sure this issue is properly followed through, so we will open a new ticket and arrange for a dedicated member of our User Experience Center to follow up with you directly. Regarding the Trimmer, we recognize that there are still areas where its performance can be improved, and we appreciate your feedback. For the Lawn Mower performance and the mapping reliability issues you mentioned, we would also like to understand the exact problems you are experiencing. Please share more details with us through the ticket so our team can review them together with you and work toward a proper resolution. We’re sorry again that your experience so far has fallen short of expectations, and we appreciate the opportunity to address these concerns. We will take each of the issues you raised seriously and do our best to ensure the follow-up leads to a meaningful improvement in your Yarbo experience. Thank you for your patience and understanding. Best regards, Team Yarbo

Response from YarboAug 11, 2026

Hi there, We’re truly sorry to hear about your experience with Yarbo. We understand how frustrating it must have been to wait for your order without clear updates, spend significant time setting up and mapping your yard, and then encounter connection and reliability issues when you were finally ready to use the product. Regarding the delivery experience, you are right that customers should have clearer information when a product is backordered. We apologize that we did not provide more accurate updates during the waiting period, and we will share this feedback with our sales team. For the product experience you described, we understand that frequent app/GPS connection drops can make mapping a large property extremely frustrating, especially when the process requires repeating previous steps. For mapping issues caused by GPS interruptions, adjusting the drawing travel distance in the PPVS settings may help in some situations, but we also recognize that overall stability and reliability are critical areas where we need to continue improving. We’re also sorry that you did not receive a timely response after your Yarbo stopped working. If you are willing to share your support ticket number with us, we would like to review what happened and understand why your case was not handled with the response time you expected. We appreciate your honest feedback. While we’re sorry that Yarbo did not meet your expectations this time, feedback like yours helps us identify the areas where we need to improve. We hope that as Yarbo continues to evolve, we may have the opportunity to provide you with a better experience in the future. Best regards, Team Yarbo

Response from YarboAug 7, 2026

Hi there, we’re truly sorry for the inconvenience and frustration this situation has caused. I’ve located your support ticket and reviewed the previous communication history. I saw your latest request regarding a refund. However, before you make your final decision, we would like the opportunity to make things right. If you are still willing to continue using Yarbo, we can arrange a brand-new Yarbo Core replacement for you. We also acknowledge that there was a miscommunication on our side, and we sincerely apologize for the confusion and inconvenience it caused. Our support team will reach out to you today with the latest update and next steps. Thank you for your patience, and we appreciate the opportunity to help resolve this properly.

Response from YarboAug 7, 2026

Hi there, We’re truly sorry to hear about the frustrating experience you’ve had with Yarbo. We completely understand how disappointing it must be to spend so much time troubleshooting issues and waiting for replacements instead of being able to fully enjoy your Yarbo. Regarding the multiple after-sales issues you have experienced, we sincerely apologize for the inconvenience and frustration they have caused. While our team has been continuously working to diagnose and resolve each issue, we fully understand that the troubleshooting process and multiple replacements have taken up a significant amount of your time and affected your overall experience. Regarding your request to upgrade from the standard mower module to the Mower Pro version by paying the price difference, we sincerely apologize that we currently do not have an upgrade option available. That being said, we want to make sure you continue receiving our full support. I was unable to locate your ticket information through this review, but if you could share your ticket number with us, I would be happy to review your case and help request an extension of your warranty coverage to account for the time your Yarbo was unavailable. Alternatively, you may also request this directly through your existing support ticket, and our team will follow up with you accordingly. Thank you for taking the time to share your honest feedback. We truly appreciate your patience and the opportunity to address your concerns and continue improving your Yarbo experience.

Response from YarboAug 7, 2026

Hi there, We’re truly sorry to hear about the unsatisfactory experience you’ve had with Yarbo. We understand your frustration, especially after experiencing multiple hardware replacements and service challenges. We are continuously working to improve both our product quality and customer service experience from multiple aspects. Regarding firmware updates, we are strengthening our testing process before each release to ensure updates are more stable and reliable. For any urgent issues that may arise, we will work to provide hotfixes as quickly as possible to minimize the impact on users. Our goal is to deliver more consistent and dependable updates moving forward. Regarding after-sales support, we sincerely apologize for the delays you experienced. We did go through a period of increased ticket volume, which affected response times. However, we have been actively addressing this, and our support operations are now back on track. We are also continuously training and improving our support team to provide faster and more effective assistance. We truly appreciate your honest feedback and your patience. We will continue working hard to improve Yarbo and provide a better experience for our customers. Thank you for choosing Yarbo and giving us the opportunity to do better.