YarboReviews of yarbo.com

Yarbo is a company that backs their products. I purchased my Yarbo at the end of 2024. I knew there was a wait for the product but was very excited to try something new so I was ok to wait for it. I have had a few issues. I have had to replace an antenna, my mower module died and recently had a core replacement. During each event Yarbo took total responsibility and I had a replacement within Two weeks or less. I had a great response from customer service and technical support in diagnosing each issue. I have complete faith in their drive to make Yarbo a great product. No new product or technology works perfectly at first. This includes the space industry. You have failure but we learn from it. Yarbo I believe is at the forefront of its technology and would bet on them for the future. Great service and the mower is a lot of fun and saves me a lot of work.

I would like to option to do half stars. My score would be a 3.5 at the moment. I have used the Yarbo now for a few months. I have the original M1 module and the Pro. The Pro does perform better with tall grass but in my experience, it does not perform the quality of cut that I expected. It leaves some tall grass that it just lays over. I have cut on the lowest speed and all the way up to fast. Only the 2nd time around the tracks began making a popping noise. Based on the research online I found that I need to grease the tracks. After every use is a bit excessive, especially needing something that did not come with the original purchase, so I have to spend more money. Currently I still have issues with the unit climbing onto things no matter what setting of avoidance is picked. I do not quite trust it enough to just let it run when I am not at home yet. The concept if awesome and it does work in some areas. I have a lot of problems with it losing gps signal and camera at night time on the pro module now as well.

I love this machine. It is my first robot lawn mower so not much to compare to but it has been working great all summer. In the beginning I didn’t have a great place to mount my antenna and I was hesitant over where and how to place my docking station. I definitely over shot on the docking station install, but put my antenna inside my garage. I had to modify the mount to make it work inside my space and wound up gashing my hand and needing a few stitched (not recommended). After running the antenna inside my garage I noticed I had frequent drops where yarbo would just sit in the yard for 10-20 minutes waiting on signal again. I had a custom mount built to mount the antenna to the top of my house (the included mounting pole is a bit flimsy and shaky for my liking). After installing the mount high on my house I haven’t noticed any further signal drops. Yarbo does have a few issues on steep slopes, especially in the morning dew when grass is wet, but it does a great job after you get your map dialed and figure out the trouble spots in your yard. How reliably it can mow without getting stuck or tearing up your yard depends entirely on your attention to the mapping process. I am anxious to see how well it maintains my 325ft driveway in the snow!

I’m on my third unit and still having to mow my yard while the Yarbo sits idle on the charger. Support is slow and inaccurate. They frequently check my unit remotely and tell me it’s working fine, when I opened a ticket because it’s not working! They replaced the first unit with a refurbished unit that never worked at all. The third unit won’t hold a GPS signal so I can’t create a map - so it’s not cutting any grass. Six months, $6k, 3 core units, 2 mower units and I still have to cut my own grass.

The setup was a challenge but we got it done. It worked great for 3 weeks and then just stopped cutting grass. The blades wouldn't start turning when told to cut an area. I could manually start the blades with the app. This showed it wasn't a mechanical issue. Support is terrible. You call or open a ticket and receive an email saying we're looking into it. No one that answers the phone has a clue how to help. One rep told me the R&D team (tech support) was in China and they would look at it the next day. 7 days go by and no results. Thank goodness I purchased through Amazon because Yarbo didn't want to honor their 30 day money back guarantee. All I got from them is please give us more time. Great product when it worked, terrible support for a $4,500 product.

After trying to cancel before it even shipped Yarbo chose to “open a ticket” instead of canceling and rush shipped it to my house. Not only was the unit previously opened but there was a disaster of a time setting up. This all coming after trying to cancel and they still wouldn’t cancel and have unit picked up. Now. Two months later an almost 7000$ layer. The damn thing always breaks. Tech support opens a ticket and nothing ever happens. I’ve spent at least 12 hours in two months working on it. I could have bought a riding lawn mower and spend that time mowing my yard myself. On top of all this with the unit not working customer service crap technical support is crap. They always have excuse. Excuses still don’t have a refund or return going. They still haven’t shipped the accessories. I purchased with my original order that I was supposed to have in August. This company is full of crap they lie, cheat and steal, and make excuses why they can’t follow through with their obligations. If you bought or are planning on buying a autonomous mower, do it from a different company this company is shit.

Seit Kauf praktisch nicht einsetzbar. Erstes Ersatzteil kam nach > 1 Monat, danach Dauerfehler (Schneidwerk/„Überstrom“/„Klinge anpassen“), GPS‑Ausfälle, später Elektronik-/Power‑Board‑Alarm. Austausch‑Core ließ sich nicht koppeln (weder App noch Controller). Rücktritt erklärt – Yarbo verweist auf interne Rückgaberegeln statt das naheliegende Gewährleistungsrecht zu respektieren. Ergebnis: Zeitfalle, Kostenfalle, keine Rücknahme. Aus unserer Sicht: warnen. Was passiert ist – stark verkürzt: Start: Mähscheibe bricht bei normalem Einsatz → Gerät wochenlang still, Ersatz extrem verspätet. Danach: ständig Schneidwerksfehler („Überstrom/Klinge anpassen“), Abbrüche bei Wendungen; GPS‑Lücken auch im Freien. Später: Batterie/Power‑Board‑Alarm; zugesagter Austausch‑Core kommt – koppelt nicht (keine BT/WLAN‑Verbindung, „Ready to work“ und aus). Summe: Die ganze Saison über mehr Stillstand als Arbeit. Unser Aufwand (Fehlersuche, Mails, Demontage, Ersatzmaßnahmen) lag um Größenordnungen über dem, was das System je geleistet hat. Zum Verhalten von Yarbo: Mehrere Nachbesserungen gescheitert. Auf unseren Rücktritt hin: keine Rücknahme, stattdessen Hinweise auf interne Fristen/Policies. Genau dann, wenn Kundenschutz greifen müsste, wird auf Zeit gespielt. Für uns wirkt das wie ein Hinauszögern, bis Käufer aufgibt. Fazit: Die Werbeversprechen (Autonomie, Zuverlässigkeit, Service) wurden in unserem Fall klar verfehlt. Wer betriebs­sichere Außenpflege braucht, sollte – solange sich Service, Ersatzteil­logistik und Rückgabe­praxis nicht grundlegend ändern – die Finger davon lassen. From day one the system was practically unusable. The first spare part arrived after more than a month. Then came constant cutter‑deck errors (“over‑current/adjust blade”), GPS dropouts, and later a power‑board/battery alarm. The replacement Core wouldn’t pair (neither app nor controller). We withdrew from the contract—Yarbo pointed to internal return policies instead of honoring basic warranty principles. Outcome: time sink, cost trap, no return. Our verdict: avoid. What happened (short): Start: Cutting disc broke under normal use → device down for over a month, spare part far too late. After that: persistent cutter‑deck faults, stops on turning; GPS issues even in the open. Later: battery/power‑board alarm. Replacement Core: arrived but wouldn’t pair (no BT/Wi‑Fi; “Ready to work” and then nothing). Net result: An entire season with more downtime than work. Our effort (troubleshooting, emails, teardown, stop‑gap measures) was orders of magnitude above the system’s output. Yarbo’s handling: Several repair attempts failed. After our withdrawal, no return, only policy/return‑window arguments. When customer protection should kick in, they stall. Conclusion: Marketing claims (autonomy, reliability, service) were not met here. Until service, parts logistics and return practice are fixed, best to stay away.

Pretty sure this got released to the public before it was ready. I’ve had nothing but problems and it’s been extremely time-consuming. I actually bought this thinking it would save me time on yardwork. I’ve spent more time with tech-support than I would have mowing. They are currently replacing the mower deck because it’s broken but if you don’t save the original boxes, they charge you for a box to ship it back in. I’ve tried to return it several times and they talk you into a meeting with tech-support which fixes the issue until the next time you try to use it and then it’s broken again