Liana M.
Not satisfied with Yarbo
Purchased the extremely expensive yarbo core + a few weeks ago. We purchased from Yarbo Robotics Manitoba yardroboticsmanitoba.ca. We thought the trial period was 21 days but it is only 14 so we are unhappy with it and dealer won't allow return despite having communicated numerous issues during the first 14 days. Spent hours and hours programming things and app is not at all intuitive. The yarbo doesn't cut well. We adjusted settings to increase the overlap, mow more frequently, decreased the speed, lowered the deck, tried both styles of blades, and increased the perimeter laps (as was leaving a large uncut area by our deck where it was turning). Despite all that still not happy with how it cuts. Our 20+ year old ride on cuts better. Also keeps loosing the map and GPS signal. Took about 5 hrs to trouble shoot that issue the first time it happened and had to reboot the machine, unhook that battery, and a bunch of other things. Happened again today. Sometimes the app won't even connect with the unit. Senses things that aren't there and stops. Doesn't sense things like small trees (even after we tried to map them out) and drain pipes so has caused damage. Won't go through gate to our back yard. Doesn't keep up with 5 acres. We tried having it run overnight but the sensor senses bugs and stops. To the dealer's credit he has tried to help on the one hand but on the other hand refused to let us return as we were a week over the trial. I think it could work ok in a small yard like 1-2 acres with no obstructions. The older unit seems to work ok for the neighbour but he has a bit smaller acreage.
Response from YarboSep 24, 2026
Hi there, We’re very sorry to hear about your experience, especially after the amount of time you’ve already spent adjusting settings, remapping, and troubleshooting. We understand why you’re asking for a refund given your experience so far. Since your purchase was made through an authorized dealer, the applicable return policy is determined by the dealer, so we’re unable to directly approve a refund on their behalf. However, we’d like to reach out to the dealer and see whether there is any possibility of working out a return with you. If a return isn’t available, we’ll do our best to help improve your experience with Yarbo. For the mowing performance, in addition to the adjustments you’ve already tried, you may also want to try a different mowing pattern. The **Spiral Pattern** can provide better results in certain types of terrain. You can also adjust the **Route Rotation Degree** so Yarbo changes the mowing direction between Work Plans, which may help improve the overall cut over time. For the recurring map/GPS loss and App connection issues, please submit a support ticket and share the ticket number with us. We’ll follow up with our technical team to investigate what’s happening rather than asking you to continue troubleshooting on your own. Regarding the false obstacle detections, you can also try setting **Obstacle Avoidance** to **Gentle Contact** to reduce unnecessary stops. For fixed obstacles such as small trees and drain pipes, we recommend creating **No-Go Zones** around them to keep Yarbo at a safe distance. We recognize that you’ve already put significant time into trying to make the system work for your property. We’d like the opportunity to review your case more closely and help determine the best path forward. Best regards, Team Yarbo