YapstoneReviews of yapstone.com

If only there was a zero star option. As you will read by others, yapstone does not follow their contractual guidelines. They add service charges when they are not supposed to. When asked about the service charges or other breaches of their contract they are ultimately useless in replying, not to mention take forever to reply. They are the people who point fingers at others, requests I speak with the leasing office over their (yapstones) infringement (my leasing office gave me the contact information for tapstone to complain about the breach of contract). Yapstone is no better than the large health insurance corporations. Can't wait to be charged $1,000 for a q-tip.

Withholding money which is not theirs to keep. They are a payment provider. No consent. Changed model without notice. Bad business model if they want to stay in business. I will cancel all bookings on my VRBO site and offer a cheaper rent if they pay me directly. Might be subject to a class action. Stay away.

Abysmal Service at unreasonable cots Not only did Yapstone raise their fees with NO WARNING or notice, one day to the next but they hoard the cash they collected charging significant fees if we wanted "instant payment" (being paid 10 days after THEY get the cash is INSTANT...). What a concept! They were totally unable to wind down the contract with their longstanding partner (HomeAway) at the expense of their customers (renters like me).

I never leave a review, but my issues with Yapstone have to be known to public. Overall, Yapstone is ok until there are issues or chargebacks occur. Firstly, I am hugely disappointed that they do not conduct ID verification, so anyone can do a chargeback. Secondly, if the chargeback happens, their customer service and chargeback teams are absolutely not competent in handling the cases. They provide zero support and force you to pay the back by saying : you agree to their terms and conditions. For customers, try to avoid Yapstone and use other more robust payments processors like Expedia or Airbnb.

Just fell victim to the chargeback scam and want revenge. Any class action suits against Yapstone out there I can join??? VRBO just plays innocent through all of it. Sickening!!!

Guten Tag, tatsächlich ist der eine Stern vermutlich noch zu viel, für das, was sich Yapstone/HolidyPayment/Rent nun ausgedacht hat. Anscheinend reicht es der Firma nicht mit den Geldern arbeiten zu können, die als Kaution einfach einbehalten werden. Nun wollen die auch noch alle Kundenzahlungen bis zur Anreise der Feriengäste behalten. Tatsächlich betrifft das sogar Anzahlungen für Buchungen, die das kommende Jahr betreffen. Das ist aber nicht das Geld des Zahlungsabwicklers, sondern das des Ferienwohnungsinhabers. Sofern dies nicht ausgezahlt wird, handelt es sich um Unterschlagung! Und die Möglichkeit, sich sein eigenes Geld gegen eine Gebhr von 3% schon früher auszahlen zu lassen, ist eine Frechheit. So wird das Geld, das Yapstone nicht gehört, mit 3% verzinst. Wer hat hierzu bereits Erfahrung gemacht? Der kann sich gern bei mir melden. Ich überlege, rechtlich gegen Yapstone vorzugehen. Glücklicherweise habe ich die anderen Probleme, die hier geschildert wurden, noch nicht gehabt, obwohl ich seit 2013 bei FeWo angemeldet bin.

Yapstone recently instituted a change that completely disrupts customers business models with absolutely zero notice. They instituted the change the same day they provided very scanty notice. Can't wait to never deal with them again. If you have a choice, stay far away from Yapstone.

Yapstone (the payment services provider HomeAway use) have without notice decided to withhold my guests' payments for up to 12 months rather than pay within 5-7 working days. This is money my guests have paid to stay in my property - it is not Yapstone's to hold on to and make interest from! Having spoken to Trish in Yapsone's Customer Relations Team, and now have some insight into why Yapstone has made this change. They are losing revenue to Expedia (HomeAway's owner, who are now offering an alternative service apparently), and so are seeking to make more money from those clients who remain with them. They say they are “charging for a service that [I] previously received for free”. So what services will they start charging for next? How can I trust Yapstone not to start turning the screw even tighter? I can’t. Has Yapstone ever thought that the way to retain clients might be to offer a better service, not a worse one? All property owners big and small should seriously consider looking for an alternative service provider, unless Yapstone rethinks its policies.