Terence O.
Hugely fast response time and great staff
Support staff and engineers super fast on response on an issue and resolution - have been dealing with these guys for 10 years - happy to recommend.

Yapstone dedicated to providing online payment solutions tailored specifically for the short-term rental industry. With over 25 years of industry-specific payment processing expertise Yapstone serves more than 100,000 rental properties.
Yapstone (yapstone.com) has 60 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Administration & Services · Santa Barbara, California
Excellent

Administration & Services · San Diego, California
Excellent

Administration & Services · Malibu, California
Excellent

Administration & Services · San Jose, California
Excellent
Showing 16 reviews with 5 stars · Clear filters
Terence O.
Support staff and engineers super fast on response on an issue and resolution - have been dealing with these guys for 10 years - happy to recommend.
Zac W.
Smooth transition so far. Once all the approvals were finalized which did take some time, it was pretty quick to be able to get the Vacation Rent Payment system linked with my PMS. They actually handled everything and just let me know when it was.
Dan S.
Vacation Rent Payment / Yapstone is also great to work with. They are responsive to your question, always follow up, and their system is responsive to my needs.
Julie R.
The employees at Yapstone are efficient returning emails and phone calls!
Renee
My overall experiences with VRP/Instant Processing/Yapstone are handled in a timely manner and resolved (not necessarily to my liking but we accept that is a part of doing business). My rep, Martha Hartvickson, never hesitates to jump in when I need help or further clarification on a chargeback situation. We have periodically looked elsewhere for our credit card processing needs, but keep ending up continuing our business association with Yapstone!
LiivUP
Our experience has been absolutely perfect from set up to just normal everyday usage. The customer service is outstanding. When we have questions or need help with anything, they are super quick to respond and get us back on track. This has been the best experience we have had with a payment gateway!
L G.
Hi. I needed help to reset my password. The next day I got a response and they were able to give me a temporary password. I was able to then reset my password. I was very happy with the quick response! This is the second review provided.
Heather C.
Yapstone is a wonderful payment processor with great customer service and the best rates. As with any processor, there will be issues, but Yapstone is quick to resolve them and always provides impeccable service. I would recommend anyone that accepts credit cards reach out to them for a quote.