YapstoneReviews of yapstone.com

This is a dreadful company. They used to handle payments for VRBO. If a customer booked during the Yapstone years and now wants to cancel and get e re4fund, VRBO cannot issue a refund. They tell you to contact Yapstone. VRBO warns you that Yapstone does not answer their phone. You have to write down what you want and email it. You do not get any response (we got your email, we'll be back in touch in 2 business days) so you have no idea if they got it, if you did something wrong, if they hope you'll go away and leave the money with them. This is a lot like ordering a pizza, paying by credit card and receiving a terrible pie. When you try to return it they look at you blankly, oat your hand and say, "You'll have to take this up with the dry-cleaner. Don't know if he'll ever be back."

Yapstone is impossible to deal with. They do not answer their phones (COVID excuse) and will only deal with you via email. They deducted money from my account for a client in which they had NEVER given me the money in the first place (they had implemented a new policy to withhold payment until customers checked in). Communication is poor and they do not try to understand the situation. I believe their actions are illegal but how to pursue when you can not actually speak to anyone is beyond me. VRBO no longer uses them, thank goodness - and I hope I can get them to intervene and help - but, beware, YAPSTONE TOOK MONEY OUT OF MY BANK ACCOUNT THAT THEY NEVER DEPOSITED THERE IN THE FIRST PLACE. This company should be shut down. Does anyone know whom to complain to?

I would give 0 stars as a rating for Yapstone. As the payment processor for VRBO, they do a horrible job! They do not answer the phone, so I can file a case. They do not respond to emails. They have with held a payment on my VRBO rental, for no reason. My guest paid on 7/9/2020, the guest is occupying my property since August 1, 2020 and still no payment to my account. VRBO refuses to assist me in getting my money. They tell me to contact Yapstone! This is fraudulent business practices.

Absolutely horrible "business"... no way to reach them, no phones, they keep your money they are supposed to disperse to you.... I hope someone with a ton of money decides to sue them. I'll be a witness!

Sadly no option to give NO STARS! For nearly 2 weeks I have been trying to consolidate the payments that I have received from Yapstone with what I think I should have been paid. Dozens of emails backwards and forwards with them basically refusing to answer my questions. The phone number just says that they are not working in the office! I have asked for someone to call me, but no response to that at all. Absolutely appalling. I would not be using this firm again.

Wir warten seit Wochen auf unser Geld. Die Gäste hatten bezahlt und uns wurde bis dato nichts überwiesen. Fewo direkt verweist auf eigenen Kontakt mit Yapstone, jedoch gaben sie uns eine nicht existierende Telefonnummer. Sie halten sich daraus, kassieren die Provision und der Kunde, der mit Yapstone keinerlei Verträge abgeschlossen hat, soll sich dann selber um alles kümmern. Schließlich sollten wir ein Lastschriftmandat unterzeichnen, wofür, denn schließlich bekommen wir als Vermieter das Geld. Sollte unser Geld nicht überwiesen werden, wird es für uns kein Fewo direkt mehr als Vermieter geben.

I wish there was a way to give zero stars. YapStone is absolutely the worst to deal with. VRBO/HOMEAWAY evidently contracted with them, and receiving our payments is like pulling teeth. No way to contact them and VRBO passes the buck and will also not help at all. This is a mess and VRBO/HOMEAWAY takes no responsibility with creating this fiasco. If there was another listing company out there, I would cancel with VRBO today!

Needs to be investigated by Better Business Bureau! Class Action lawsuits!