YapstoneReviews of yapstone.com

So far, it's been great! Set up was easy and it's working as expected.

In the past, the cc refunds would be netted out with our sales. One entry per day. Now our bank statement is getting harder to reconcile because the refunds (recaptures) are posted separately and it delays our reconciliation process. Also, the automatic $25 chargeback fees need to disappear or get reduced. Sometimes it's for cancelled reservations that have already been refunded yet we still get charged the $25 fee, not fair.

Company culture is not focused on providing value to its customers. Funds paid by guests are not being released because our website is not launched. Whether a company website active should not be a determining factor whether payments are released. Company representatives have failed to follow up on this matter and work towards a reasonable solution.

I needed a password reset, no a survey. I asked for a password reset on the website and then through the customer service email link on the website. I still have not received the reset but Yapstone sent this survey request.

You cannot get hold of them by telephone. If they process a refund it takes up to 20 days! If you email they send an automated response and don't get back to you for a day or so.

I rented a vacation property through TurnKey Rentals and because of damage from Hurricane Sally they were unable to supply the property and offered a full refund with 5 to 7 business days. TurnKey said posted their refund almost immediately, several weeks passed, with emails back and forth without it showing up in my account. I had no idea the used YapStone as a payment processor. I filed a fraud complaint with my credit card company and had the refund within 3 days.

I am a property owner who rents out through VRBO. We had a guest cancel a reservation, well within the time for a 100 percent refund. I approved 100% refund of almost $500, through VRBO. When contacted VRBO says are no longer dealing with Yapstone and say the guest must contact them. Yapstone does not answer the phone or emails. I have spent 9 hours on the phone and writing to Yapstone. I have to assume they have no intention of returning the guests money to the guest. Since I did not hire- and never heard of-- Yapstone, I feel this is VRBOs problem but they also have no intention of dealing with Yapstone. Yapstone processes rent for many companies. Know before you rent. If they use Yapstone, I urge you to find a different landlord.

Wir haben lange vor Ablauf der Frist storniert, FeWo-direkt hat das bestätigt. Wir warten seit 5 Monaten auf die Rücküberweisung durch YapStone! Auch wir haben unseren Vertrag mit FeWo-direkt (Homeaway) abgeschlossen, nicht mit YapStone. Es ist eine Frechheit sondergleichen, dass wir uns nun weiter selber darum kümmern müssen. Sowohl die Telefonnummern in der App (Kundenservice FeWo-direkt) als auch die vom "Kundenservice" genannte Email-Adresse an YapStone waren falsch! Das muss man sich als Kunde alles im www selber heraussuchen!