YapstoneReviews of yapstone.com

Man kann gar nicht nachvollziehen was die dort abrechnen. Die Zahlen bei Fewo / Homeaway sind ganz anders als was diese Firma auszahlt. Da Stimmt gar nicht bei dieser Firma. Die Kommunikation mit ist der Horror und der Service totaler Schrott. ICh hoffe das Homeaway diesen Scheixx Laden in der Griff bekommt.

Appalling company to deal with. Had the misfortune to have to make an application to them for payments for my Home Away advertisement. Almost 3 weeks later only got my verification. Absolutely dread to think how I am going to achieve getting my payments when the clients pay through this company. They never respond to phone calls, emails, anything. Absolutely dreadful company and their staff have appalling customer service attitude. Call centre is the worst I've ever dealt with

These people seem to be worse than incompetent. Over the years they have always paid late and been generally expensive for an exceptionally poor service. Now they seem to have decided to hang on to some money I am owed. A guest paid - initial payment and later full amount. Yapstone have paid only part of the money due to me. When I telephone to ask why I am told that the remainder is on hold. They can't tell me why it is on hold or who authorised the hold. They will not let me speak to a supervisor. They just put me on hold for ten minutes or so and then cut me off. The promised time for the payments to reach my account breaks European banking regulations - EU regulations are very clear and very specific for Euro payments within SEPA. Not 5 to 7 days as these guys claim but D+1. Their refunds of security deposits can be even worse than that - I have had one guest wait weeks when I had instructed refund within 48 hours of them leaving. When I was allowed by the advertising platform to so do I handled all payments myself. My money arrived faster and at no cost to me. My payments our went same day and at no cost to me. I now pay for a very much poorer service and pay well over the odds. If you can avoid using them you should. Pigeon post is faster and more reliable.

Failed to forward on 25% deposit funds for 3 villa rentals last October. Then early November took back all 3 deposits from villa owners!! Yet they had never sent the deposit!! Had I not investigated and asked for info they would still be holding these deposits. Despite best efforts March 2018 still waiting for anyone to talk to me directly or forward on essential paperwork. Waiting too for full explanation and most importantly a personal apology for their actions..