The Yankee Candle CompanyReviews of yankeecandle.com

Yankee candles are pure garbage. In order to increase their profits, Yankee Candles has sacrificed quality. There is absolutely NO scent emanating from these useless piece of crap. DO NOT even think of wasting your money on these. Goose Creek Candles and Bath and Body Works offer candles with quality FAR superior to Yankee Candle. And they are actually even cheaper. Let's send a clear message to Yankee Candle - You give up on quality to increase profits - You will have no profits. BOYCOTT this company.

I will never order from Yankee Candle again. I placed an order and all items were shown to be in stock. I got an email that two out of four items had shipped but that two had to be cancelled. No explanation and my card was charged for the entire order. I emailed customer service and got a response that the items were now in stock and they would be sent to me at no charge as a customer courtesy. The next day I received another email that once again the items had been cancelled. Since I could not get any further response from customer service via email I called and spoke to someone. He was very nice but could not resolve my issue. I told him I was owed a credit for the items that were not shipped. He could not do that and said it would happen automatically within 48 hours. It has not so my next step will be to file a complaint and a dispute with my credit card company. I will never buy directly from them again.

We really feel ripped off. At $17 per candle, we only got about 80% of the candle use. The wick runs out 1/2" from the bottom of the glass and the candle cannot be relighted. It lasted only 24 hours. So we just bought the Walmart brand "Mainstays" for $5; it's 20 oz. compared to Yankee Candle's 7 oz. AND IT SMELLS JUST AS GOOD! Never again buy Yankee Candle. I also read that Yankee Candle puts out cancer-causing toxins!

I was so very, very disappointed when I went to the Yankee Candle Outlet today. The large jar candles WERE 5 for $55.00 (key word "WERE"). They are NOW $15.00 per jar. So much for the "Outlet" pricing.

HORRIBLE customer experience. I have been emailing them and no reply. I have now two failed deliveries, one of them has been delivered to a reception that i have no idea about so they not only have my products but also all my personal details. I raised a GDPR claim with them and no response . They apparently sent a replacement which is nowhere to be found . I havent received a refund. I have completely been scammed

Yankee Candles are my favourite! Their scent fills the room up so beautifully and is not too over bearing. I once had an issue when a candle burnt out too quickly, so I contacted customer services to tell them, and they were so kind and replaced it for me. Their response times are very fast and they gave really good advice to prevent that from happening again. I also visited their store at the London O2 shops and they have a great display of candles with such a wide variety. Their customer service in the shop was really good and the person serving was very friendly.

I ordered a lot of candles on sale. They emailed saying we were unable to ship one or more items. They canceled ALL but one candle! No explanation in email. I called and they said candles were out of stock. But when I checked their site, sure as poop, they show in stock! They just didn't want to sell them for the $6.63 price they had on them! FALSE ADVERTISING! Then they wasted a bunch of my time with emails saying they would make it right, asking me a bunch of info about my order, saying someone would call me to reorder. Weeks later...crickets. BS! Shady business I will STAY AWAY from. NEVER shopping there again.

I got the Balsam & Cedar candle and I think something weird and toxic may be in it because whenever I light it, I get a headache literally 30 minutes into the candle burning. Asking for a refund.