The Yankee Candle CompanyReviews of yankeecandle.com

Habe bei roosmann zwei Yankee candle Kerzen gekauft. Beide sind nicht bis nach unten abgebrannt, was man bei diesem Preis wohl erwarten kann. Habe sie dann bei Yankee candle reklamiert. Sollte dann Bilder schicken was ich auch gemacht habe. Daraufhin sollte ich mir dann eine kleine Ersatzkerze aussuchen die mir dann zugeschickt werden sollte . Das ganze war schon Anfang November . Habe die Firma bereits 2 mal angeschrieben wo der Ersatz bleibt. Habe bis heute weder eine Antwort noch einen Ersatz bekommen .Werde nun keine überteuerten Kerzen mehr von Yankee candle kaufen.

Great candles *(when they don't forget to add the scent) but they take their sweet time to ship holiday candles, and no indication when you place the order that they may take 5 days to ship during the holiday season. I ordered candles for gifts on 12/11 and as of 12/15 they are not even shipped! This should be their most profitable time of the year they are thousands of people out of work who could help them ship in a timely manner ( 24 hours would be timely). You are missing a great opportunity to build good relationships, YANKEE!

Worst experience - Ordered 12 days ago- not even shipped no email nothing (shipping 10-12 days) Called on 12th day and cancelled order because I was told that it hasn't even been shipped. Ridiculous - disappointed

Ordered 1st December on a 3-5 day delivery, phoned up as nothing was received and my order said still in the warehouse. Asked to cancel the order as I can buy the same thing on Amazon and get it next day but apparently it couldn’t be cancelled and was promised it would be shipped last Friday. Checked today and it still says in warehouse, went on their Facebook page to find thousands of people commenting to ask where their orders were some were placed in November pre Black Friday! Not really sure if this is just Christmas rush (which to be honest they should be prepared for having been in business so long) or if there is a bit more to it. I’ve always loved Yankee however after the shockingly crap service and lack of any care from customer services I will now use another candle brand. My advice AVOID AVOID AVOID

I WAS a loyal customer of YC for over 30 years but I will NEVER buy another thing from them! The last few years their product has gone from the gutter right into the sewer! Lest we forget the horrendous customer service. Constantly cancel orders when items show 'in stock'. I'm over using disgusting PARAFFIN wax anyway...carcinogenic, garbage! I refuse anymore to give my money to a company that can't run a company!

Unbelievably disappointing! I ordered 2 weeks ago and still has not been dispatched up to now. Based on their tracing order, my order is still in the warehouse!!! Seriously, it takes more than 2 weeks to pack 12 candles!!! I contacted them thru email and all I got is a generic email reply saying it will be deliver soon! I WILL NEVER BUY FROM THEM ONLINE!!! They don’t even deserve even a single star here!

Kerze war zerbrochen. Kundenservice reagiert nicht, klare Abzocke und Hinhaltetaktik. Grenzt schon an Betrug

Yankee Candle is by far the worst business I have ever ordered from. The in-store sales associates are really nice, but now that we’re all staying at home due to the pandemic, I’ve been buying candles online, and it’s an absolute bloodbath. Shipping takes FOREVER. If an item you ordered is out of stock, they will offer to either refund you or send a replacement, but won’t make good on it. They simply steal your money and ignore your emails. I just had two messed up orders back to back, and YC won’t fix either one. It’s been such a bad experience, I doubt I will ever buy their products again, even after the pandemic. With a million companies out there making high quality candles, there’s just no reason to give these a-holes any business. I’m seriously shocked at how poor their customer service is.