The Yankee Candle CompanyReviews of yankeecandle.com

I ordered from Yankee candle and the delivery firm UPS allegedly tried to deliver the package. I was at home at the time but later found a card in the communal hallway. There was no offer of redelivery but noted it had been taken to a supermarket about 20 minutes from my home . I contacted Yankee candle who said I had to collect it despite informing them I am self isolating due to COVID ( hence why I ordered on line). I complained again and asked for an immediate refund but was told to either go and collect it or wait until it is returned to them after 19/12 for a refund. I am shocked by the poor service both from Yankee candle and the delivery firm they commissioned. I will never order from them again

Ordered on 1st December, told 3-5 days delivery. No response from email I send asking for an update. 45 minutes on hold to be told it should be with me next week wc 14th December. Not very good service from a company who vastly over charge for their products

I ordered 4 medium jar candles (all different scents), a scent wall plug thing and a refill for that which were in stock on their website. The following evening I get an email from YC saying sorry but we’re canceling your order as the items aren’t in stock. Say what? Seriously? All of it not in stock lol. How does that occur??? I could even understand If maybe one of the items fell out of stock that there might’ve been a rush on and the system didn’t keep up, but ALL OF THE ITEMS? It’s a wonder they stay in business.

I have not yet received either candles or and explanation for their non arrival. The 10pc discount code did not work at checkout.

Literally the worst experience I've ever had ordering online. I ordered 5 personalized candles for Christmas. Two were canceled because of a blurry photo. It took 2 hours out of my day to get someone on live chat and get them to fix the problem. I had used a 20% off coupon and also got free shipping on my original purchase. They wanted me to re-order the two candles and use a different photo, but I lost the 20% discount and free shipping. I told them I didn't feel comfortable ordering again without any reassurance on what discount I'd be given. I didn't want to have to spend more money to order the same candles. He said he'd refund the 20% and shipping charges once I placed my order. Those two candles cost almost as much as my entire order of 5 candles after it was said and done with. But I went ahead and ordered them anyway, expecting a refund. I gave him my order number. He said, "Awesome, thank you. Let us just wait for the items to be shipped." I said, "Okay" and have been waiting on live chat for 30 minutes ever since. I even asked, "Are we supposed to wait online together while the order is shipped?" and he never responded. I had time to fill out a customer feedback survey on their website and fill out this Trustpilot review while waiting on a response. I'm pretty sure he left the conversation, with no reassurance that I'll be getting my refund.

Ich hatte mehrere kerzen bestellt und voraus bezahlt.....dann kam ne mail, dass nicht alles bestellte lieferbar ist....ich habe 3 wochen nach bestellungkeine lieferung erhalten. Der betrag wurde nicht erstattet. Yankecandle gibt auf mails keine antwort. Kann ich niemals weiter empfehlen.

I ordered 24 wax tarts from Yankee Candle! When they arrived over half were broke and crumbled! I went to open them and they fell apart like grains of sand and had hardly no scent at all! I ordered a variety of fall fragrances and the variety of cinnamon was not hardly scented at all! I thought once I put them in my tart warmer than I would be able to smell them but no one in my household could smell my wax tarts! I feel like it was a waste of money and time! I went online and hand-selected each scent I wanted! I was so disappointed to have a box come with broken tarts and what a mess trying to get the grains of what was left of my tarts! It spilled all over and most was stuck in the wrapper! I will not do business with Yankee Candle Co again....

If you can't smell the candles, go get tested for COVID-19! This is one of the symptoms of COVID. Get tested before you leave a negative review.