The Yankee Candle CompanyReviews of yankeecandle.com

Purchase date: Jan. 25, 2021: Yankee Candle engages in deceptive practices. They make it seem as if you're going to get something like a gift card for candles if you complete their survey. When you go to complete it, you then realize it is not gift cards you will be getting but the "free" magazines they offer. This time I decided to select some magazines. Afterwards, I find that the "free" magazines are not free and that we are being charged $8 for it. There is no way to know this prior to submitting the survey. This is a big part of their deception. To make it worse, instead of us having the option of purchasing a subscription after the "free" trial is done, they force customers to put their credit card information so that when the time comes (most won't remember 4 different subscriptions), the subscriptions automatically renew. This is NOT how you should encourage customers to do surveys. It is lying, and for us to support your business, we deserve better than that.

Brilliant service and price automatically adjusted for a candle that was out of stock. Quick delivery with updates. I spoke to a lady called Hanna who gave excellent customer service, a credit to the company. Would highly recommend.

I placed an order of 8 candles online, candles and shipping fee came to $144. I received 4 candles and was charged $109 Canadian plus $21 taxes and border fees, when i called to check what is happening i was told the rest of the order is in warehouse and it will be shipped separately so basically another $109 + $21. So 8 candles would come to $260 Canadian. I ended up canceling the rest of the order hopefully as this company is known for sending the order after you cancel.I am not ok with paying that much for candles from US when i can buy 16 in Canada for same money, i placed 1 order so i would pay 1 shipping fee and i was not aware of any other fees, i wont be ordering from Yankee Candle ever again and i will make sure all my friends know this as much as i love these candles they do rip you off and overcharge for it.

I placed an order worth 76 euros on December 13th, and on the 18th an email was sent claiming that they had to cancel all orders, blaming it on the courier (mind you that five days later I placed an order on another website that also used ups and it was delivered 5 days earlier than expected) and saying that they couldn't have sent the orders in time for Christmas (which I personally didn't even care about). On the 24th I still had not received a refund and sent a query, followed by a tweet a few days later because I had received no reply. After a two days and three hour wait I called customer service and, although the person I called was kind, he wasn't of great help to my cause. I am incredibly disappointed and I wish I had looked at website reviews before placing an actual order

Pessima esperienza online Fatti due ordini il 12 dicembre, il 18 arriva la mail che il mio pacco è stato spedito... il 21 arriva la mail con l’annullamento degli ordini e adesso non ho più i regali che avevo ordinato a due giorni da Natale!!!!

Pessima esperienza di shopping natalizio! Ordinate tre candele il 05/12, le hanno spedite il 16/12! Ora al numero di tracking si visualizza una spedizione non mia e quando ho chiamato per chiedere info mi hanno detto che non garantiscono consegna per Natale. N.B.: al momento dell’ordine mi davano una consegna in 5-7 giorni lavorativi!!

So you have now decided to send out an order I asked you to cancel! And to top it off you charge me for delivery even though I originally spent over the required amount to get free delivery. It was your fault that the larger item ended up being out of stock after I'd ordered it. I do not want this order. This has been an absolute shambles dealing with this amateur company. Either refund the delivery charges immediately or I will refuse the delivery and you will end up paying for it's return. I await your response, although I expect it to be a generic excuse!

The customer service via chat and phone are terrible. I have been a customer for the last 15 years. I will never purchase from them again. I ordered two personalized candles on December 10th by December 16th they still had not shipped so I reached out to chat to find out why it hasn't shipped and if I were to cancel my order and go to a store if I could get it quicker it was a very important order for my family this year one of the candles was for my mother who lost her husband September 1st and the other one was for my best friend who lost her baby 2 weeks ago instead of giving me the answer of when my product would ship or even the answer of if it would be faster to go to a store the chat representative closed our chat and went ahead and canceled my order I called the 1-800 number I did get through to an associate but them too hung up on me without answering my questions I leave Google reviews frequently I have over 10,000 views and I plan to leave a Google review for Yankee as well I will make sure that all of my friends and family no longer shop from a Yankee candle.com or purchase any of their products elsewhere thank you Yankee for ruining my holiday season