Yankee Candle Company has over 30 years of candle making experience. We offer the world's largest selection of the best scented candles, carefully crafted using only the finest candle materials and fragrance oils. Candles, Gift Baskets, wedding favors and more...
The Yankee Candle Company (yankeecandle.com) has 273 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing273 approved reviews, newest moderated first
pete L.
Ordered 2 items but got told that 1 item was not available so told them to cancel whole order. Told that I should refuse the order at the door as it has already shipped; UPS turned up and I duly rejected the order. To date I have not had a refund. Is this a scam site. Wish I had checked Trustpilot prior to engagement. Stay well away !! Countless emails and still no money back.
Christine G.
I returned a shipment I received over a month ago. I have received no refund no credit and I have wasted hours and hours on the phone with Customer service. They are LIARS. I have tracking proof I sent it back and they said they never received it but will still issue a refund in 3 to 5 business days. It’s now been 2 weeks. No refund. They lost my business I will NEVER buy from them again
EJ
I ordered an item on Feb. 3rd and was supposed to be delivered by Feb. 14th with standard delivery. I had received no shipping info or updates on things since placing the order. Given that, I contacted the company on Feb. 9th and the order still had not been shipped out. Following my inquiry, the order was finally shipped the next day but has little chance of making it to the rural area by the 14th.
Seneca Smith L.
The service I received was horrendous! I placed an order in January and didn't receive it by February 2nd as promised. I allowed a few extra days only to be told it was returned 'Return to Sender' They had not contacted me to advise the order had come back to them or refunded the monies to my card. The onus was entirely on me to chase up something I had paid for in good faith. I am disgusted at the poor customer service. If this is an example of the emphasis they place on treating their customer's as a priority then I am not willing to support this company by buying their product!
Marcel B.
Unfassbar schlechter Kundenservice! Ware brannte bis zur Hälfte ab! Danach rußte sie nur noch. Ich sollte bolder einsenden, woraufhin man angab, dass das Problem am Docht liegen würde. Den habe ich bereits im Vorfeld gekürzt! Fazit: mangelhaftes Produkt wird nicht erstattet und die Begründung ist an den Haaren herbeigezogen! Würde gerne 0 Sterne vergeben....
Reshma S.
Terrible horrendous service. I placed an order yesterday online. I received an email from them informing me that they were trying to reach me with regards to my order. The email further said that if I don’t contact them within the next 72 hours they will cancel my order I have been in the phone on hold mind u for four hours but not a soul answered the call I will be furious should they decide to cancel my order Never ever gonna order online
Dan
Long time yankee candle fan, made the annual trip to Deerfield before the holidays and bought 7 large jar candles. 3 out of the 7 have little to no fragrance. Terrible quality control bath and body works candles are much more fragrant for less money. Ill still go to Deerfield, it’s a great shopping experience but not buying yankee candles anymore.
madelaine S.
I love my new candles!
